Nutrition Systems Assistant

4 weeks ago

New York, New York, United States WellSpan Health Full time
Nutrition Systems Assistant Job Summary

We are seeking a skilled Nutrition Systems Assistant to join our team at WellSpan Health. As a key member of our Food and Nutrition Services team, you will play a vital role in ensuring the highest level of patient care and satisfaction.

Key Responsibilities:
  • Manage a high volume of incoming and outgoing phone calls to patients, healthcare providers, and representatives.
  • Provide exceptional customer service by addressing patient needs and communicating with healthcare providers in a professional, positive, and caring manner.
  • Maintain confidential patient records in the diet office software, entering food dislikes and intolerances, supplements, nourishments, and tube feedings, and documenting pertinent patient diet and food information.
  • Verify diet orders and allergies in Epic as indicated.
  • Communicate and coordinate the patient meal selection process with clinical nutrition staff, nursing services, and other providers.
  • Coordinate meal service for patients with food service production and tray delivery teams.
  • Complete daily processing for the diet office software program and follow up tasks to processing.
  • Print and review patient tray tickets to ensure meal compliance to diet orders, allergies, and individualized exceptional care.
  • Notify supervisors and Food and Nutrition Services leadership of diet office software issues.
Requirements:
  • High School Diploma or GED preferred.
  • 1 year of experience in a healthcare setting, with 12 months of on-the-job training and education required to become proficient at daily tasks.
  • Excellent communication and interpersonal skills.
What We Offer:

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

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