Leasing Officer II

1 month ago

Cambridge, Massachusetts, United States Cambridge Housing Authority Full time
Job Summary

This is a non-supervisory position responsible for ensuring accurate and timely processing of data related to applicants, participants, and residents of leased housing and public housing programs. The incumbent will manage wait lists, schedule appointments, and perform eligibility determinations, lease-ups, and file packaging for both programs. They will also conduct annual and interim certifications, participate in the Emergency Review Committee, and perform HQS inspections as needed.

Key Responsibilities
  • Interview applicants and participants to gather information for eligibility, recertification, and rent computation.
  • Verify information presented for eligibility, recertification, and rent computation.
  • Determine participant rents in accordance with current guidelines.
  • Prepare leases, contracts, and other documents as needed.
  • Process and implement rent increases by determining rent reasonableness and making necessary adjustments.
  • Conduct annual and interim re-certifications accurately and on a timely basis in leased housing and public housing programs.
  • Responsible for scheduling own time and tracking inspections, certifications, and other tasks.
  • Conduct HQS inspections as required and in a timely manner.
  • Track vacant public housing units and maintain eligible/certified housing applicants.
  • Prepare ineligibility write-ups as needed.
  • Enter applicant, participant, tenant, or unit information into the computer as necessary.
  • Prepare and maintain paper files for various programs with various requirements.
  • Maintain a working knowledge of program regulations and CHA policies and procedures to efficiently and accurately carry out position responsibilities.
  • Adhere to regulatory requirements and Administrative Plan and Admissions and Continued Occupancy policies.
  • Maintain specific knowledge of the various programs administered within the Department and be able to communicate this information clearly, consistently, and articulately either in person or by phone.
  • Attend weekly departmental meetings to discuss schedules, workloads, quality control issues, revised policies, and procedures.
  • Participate as an active member of the Emergency Review Committee, performing initial intake, presentation of cases, and recommendation write-ups.
  • Attend Weekly Emergency Review Committee meetings.
  • Responsible for the initial determination of eligibility in leased housing and/or public housing programs and be able to clearly and articulately discuss or write a memo pertaining to said determination.
  • Perform other duties as assigned by supervisor.
Requirements
  • High School Diploma or GED; plus two years college, business, or technical school or three years progressively responsible and related work experience.
  • Previous work experience in a similar work environment is preferred.
  • Experience in dealing with the public, particularly those of low-income, individuals with disabilities, or elders is desirable.
  • Knowledge of the Housing Choice Voucher Program or Public Housing is preferred but not necessary.
  • Fluency in other languages is preferred.
Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
  • Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; recognizes working colleagues as customers.
  • Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing.
  • Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.
  • Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing, and via email and telephone. The employee must occasionally transport up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment. The noise level in the work environment is usually moderate.

It is the policy of the Cambridge Housing Authority to give preference in employment to Section 3-eligible individuals. The Cambridge Housing Authority is an equal opportunity affirmative action employer. Minorities, handicapped, and others are encouraged to apply.

Monday through Friday, 8:30 am to 5:00 pm, 37.5 hours per week.

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