Program Services Director
21 hours ago
At SER Metro-Detroit, we are seeking a highly skilled Program Services Director to lead our day-to-day operations. As a key member of our team, you will be responsible for managing the implementation of program goals, systems, policies, and procedures.
We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, as well as opportunities for professional growth and development.
About the RoleThe Program Services Director will assist in managing the day-to-day activities related to assigned programs, including training and supervising subordinate staff. You will also be responsible for evaluating employee performance, handling employee relations issues, and providing technical support and advice in all matters related to customer assessment, eligibility, supportive services, and strategies that address the customer's removal of barriers to employment.
You will work closely with representatives of the Department of Health and Human Services (DHHS), Friend of the Court, Department of Corrections, and other agencies to ensure that the needs of the participant are addressed.
Key Responsibilities- Manage the day-to-day activities related to assigned programs, including training and supervising subordinate staff.
- Evaluate employee performance and handle employee relations issues.
- Provide technical support and advice in all matters related to customer assessment, eligibility, supportive services, and strategies that address the customer's removal of barriers to employment.
- Work with representatives of various agencies to ensure that the needs of the participant are addressed.
- Bachelor's degree in business administration, employment, training or human services.
- Minimum of four years of management experience in employment, training or human services.
- Knowledge of federal, state and local regulations affecting program operations.
- Bilingual language skills in English/Spanish preferred.
- Supervisory skills necessary to effectively manage the daily operations and administration of assigned program.
- Interpersonal skills necessary to effectively communicate with all levels of staff, program participants, funding partners and community agencies.
We offer a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
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