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Technical Sales Coordinator

4 weeks ago

Ferndale, Washington, United States MRC Global Full time

MRC Global is a leading provider of products and services to the oil and gas industry. We are seeking a highly skilled Technical Inside Sales Coordinator to join our team.

Job Purpose

The Technical Inside Sales Coordinator will be responsible for delivering exceptional customer service through the order process of pipe, valves, and fitting products (PVF). This role requires technical expertise in the sales of specialized products and a strong understanding of customer needs.

Key Responsibilities

  • Implement and enforce sales best practices to increase unit sales and dollars.
  • Determine the most effective routing of incoming work/accounts to maximize customer satisfaction.
  • Evaluate the performance of the TISR team and provide training and coaching to improve sales performance and productivity.
  • Work closely with field sales professionals to understand and assist with sales activities and customer relationships.
  • Meet with key customers to maintain relationships and close sales opportunities/deals as requested.
  • Provide recommendations to the Branch Manager for sales, people, and service objectives, driving continuous improvement and efficiency.
  • Review and communicate gross margin goals for the sales team.
  • Lead employees to anticipate and solve problems, and plan for workload changes.
  • Motivate and challenge employees to grow and develop, promoting strengths and addressing weaknesses.
  • Set clear expectations and measure results, providing timely and candid feedback.
  • Identify, perform, or obtain training required for employees to perform job tasks.
  • Maintain confidential information pertaining to normal supervisory duties.
  • Comply with and promote awareness and understanding of MRC policies, procedures, and expectations, including strict enforcement and compliance with DOT and SOX guidelines.
  • Respond to incoming customer inquiries, develop accounts, and generate quotes using the MRC database.
  • Maximize gross margin sales through careful analysis during the quote process.
  • Identify and act on opportunities to increase market share by growing sales.
  • Understand customers' business and determine customers' requirements and expectations to recommend specific products and solutions, and make value-added recommendations to increase sales.
  • Enter and maintain purchase orders, customer orders, procurement match, and trade discounts as needed.
  • Work with internal MRC departments to set up and maintain accurate customer files (profiles).
  • Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information.
  • Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
  • Monitor expected ship dates to ensure timely delivery and expedite as needed.
  • Provide prompt responses to internal and external customer, vendor, and branch inquiries about material and the sales function, including warehouse errors, shortages, and damaged material.
  • Take reasonable care for the safety and health of yourself and others, and report workplace hazards, injuries, or illness immediately.

Requirements

  • High School Diploma or GED and additional post-secondary training or education.
  • Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, including demonstrated leadership/supervisory experience.

Skills and Abilities

  • Demonstrated competence in the use of computers and software applications.
  • Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
  • Ability to effectively present information in one-on-one and small group situations.
  • Willingness and ability to be on call as needed to provide 24-hour service to customers.
  • Willingness and ability to travel within and outside branch service area, with occasional overnight stays.
  • High School Diploma or GED.
  • Ability to learn MRC, federal, health, and safety regulations.
  • Typing and basic computer skills.
  • Knowledge of or ability to learn MRC warehouse operations and business processes.
  • Basic math and good reading skills.

Additional Qualifications

  • Ability to provide documentation verifying legal work status.
  • Ability to read and speak the English language proficiently to communicate with others, understand and interpret safety instructions, and respond to inquiries.
  • Ability to understand and comply with MRC guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.

Working Conditions

For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

California Employee Data Collection Notice

At MRC Global, you can build a satisfying career while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely and who care about the communities where they live and work.

We invest in the growth and professional training of our team members, creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth.

MRC Global offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team.

At MRC Global, we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and identify other support tools designed to help our team members.

We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities, and preserving our planet. As a part of our company's culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.