IT Operations Lead

3 days ago

East Montpelier, Vermont, United States Under Armour Full time
{"title": "IT Operations Lead", "subtitle": "Transformative Approach for Delivery in IT Services", "content": "

As the IT Operations Lead for Corporate and DH, you will be at the forefront of aligning cutting-edge IT services with evolving business needs. Your role will involve orchestrating a seamless partnership with our Managed Service Provider (MSP) to ensure top-tier delivery of essential IT tasks.

You will lead game-changing strategic initiatives that transform service delivery and reinforce business alignment. Champion continuous improvement within IT operations through automation and AI to set us into the future.

Your oversight of high-impact projects for the management of IT assets, from procurement to lifecycle processes, will be instrumental in optimizing our technological ecosystem.

Key Responsibilities:

  • Manage MSP relationship: Oversee the Managed Service Provider, ensuring strict adherence to SLAs and SLOs.
  • Lead stakeholder engagement: Communicate effectively with business partners across corporate and warehouse sectors.
  • Strategically manage IT support services: Focus on scalability and efficiency of IT operations.
  • Oversee IT asset and printing infrastructure management: Direct client hardware/software procurement, user licensing strategies, mobility services, and IT asset lifecycle processes.
  • Drive strategic projects: Lead high-impact initiatives that significantly enhance business operations and IT service delivery.
  • Implement process improvements and automation: Champion the use of AI and automation technologies to streamline operations.
  • Ensure compliance and cost optimization: Maintain rigorous compliance with relevant regulations and internal policies.
  • Act as senior point of contact: Serve as the escalation point for complex IT issues.

Requirements:

  • Bachelor's degree with typically 8 years of relevant experience OR Master's degree with typically 6 years of relevant experience OR typically 12 years of relevant work experience without degree.
  • Minimum of 8 years in IT operations management, with substantial experience managing service delivery through external vendors/MSPs.
  • Demonstrated success in stakeholder management and strategic IT planning in a complex organizational environment.
  • Strong leadership and communication skills, capable of persuading and influencing at various organizational levels.
  • Deep understanding of ITSM processes and frameworks.
  • Expertise in managing endpoints (PCs and mobile devices) and printing infrastructure in both corporate and warehouse settings.
  • Advanced skills in process improvements and automation, with a proven track record of implementing such initiatives to streamline IT operations.
  • Experience with ServiceNow or similar ITSM platforms, enterprise hardware and software ecosystems, and modern device management technologies.
  • Proficiency in vendor management, with a track record of fostering robust external partnerships.
  • Project management skills, with a capability to lead strategic initiatives within IT operations.
  • Relevant certifications such as ITIL, PMP, or vendor-specific accreditations are highly desirable.

Work Environment:

  • Location: This role is Fully Remote.
  • Return to Work Designation: Fully Remote.

Compensation:

$121, $167,091.10 USD.

Most new hires fall within this range and have the opportunity to earn more over time. Initial placement within the salary range, however, is based on an individual's relevant knowledge, skills, and experience for the position.

Benefits and Perks:

  • Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community.
  • Under Armour Merchandise Discounts.
  • Competitive 401(k) plan matching.
  • Maternity and Parental Leave for eligible and FMLA-eligible teammates.
  • Health & fitness benefits, discounts, and resources - We offer teammates across the country programs to promote physical activity and overall well-being.

Our Commitment to Diversity:

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status, and any other characteristic protected by applicable law.

"}

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