Parts Counter Sales Coordinator

7 days ago


Concord, North Carolina, United States Ascendum Machinery Full time

We are seeking a highly skilled and customer-focused Parts Counter Sales Representative to join our team at Ascendum Machinery. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing parts orders efficiently, and maintaining strong relationships with our customers.

Job Summary

This is a full-time position that offers a competitive salary range of $50,000 - $65,000 per year, depending on experience. If you have excellent communication and customer service skills, a proven track record in parts management, and a strong work ethic, we encourage you to apply for this exciting opportunity.

About the Role:

  • Maintain a comprehensive knowledge of all products offered by Ascendum Machinery and actively participate in training sessions to stay up-to-date.
  • Assist customers by providing price quotes, accepting parts orders, and processing them efficiently through various communication channels.
  • Handle external and internal parts returns promptly and in accordance with established procedures.
  • Acknowledge customers promptly and help them determine the best solutions for their needs, demonstrating superior customer relations skills and interdepartmental cooperation.
  • Develop and maintain strong relationships with customers to enhance their experience and loyalty.
  • Monitor the parts will-call areas and notify customers once their orders are complete for pickup or delivery.
  • Follow up with customers regarding the status of their orders, providing updates and addressing any concerns.
  • Ensure that the work area is presentable, clean, organized, and compliant with 5S standards.
Requirements
  • High school diploma or equivalent; additional education or certification is a plus.
  • Computer Skills: Proficiency in Microsoft Products such as Word, Excel, and Outlook.
  • High proficiency in customer relationship skills.
  • Proven experience in parts management or related field.
  • Strong organizational skills.
  • Excellent communication and customer service skills.
  • Detail-oriented and highly organized.
  • Reliable and punctual with a commitment to providing exceptional service.


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