Retail Operations Manager

4 weeks ago


Canton, United States Ben & Jerry's - Canton Full time
Job Description

We are seeking a highly motivated and organized Retail Operations Manager to join our dynamic ice cream shop team at Ben & Jerry\'s - Canton. As a key member of our leadership team, you will be responsible for managing the retail operations of our shop, including planning, operations, equipment maintenance, marketing, and customer satisfaction.

To be successful in this role, you will need to have excellent leadership and communication skills, as well as the ability to work effectively in a fast-paced environment. You will be responsible for ensuring that all systems fully support and comply with our franchise operating systems, and for providing hands-on training support to our staff.

Key Responsibilities:

  • Manage the shop staff, ranging from 10 to 50 employees
  • Manage the training, orientation, and development for all shop employees
  • Establish a motivating work environment that actively encourages and supports employee involvement
  • Supervise the implementation of all shop policies and procedures
  • Implement the systems and procedures outlined in our Operating System Manual
  • Manage the procurement and storage of all on-site inventories
  • Adhere to the in-store marketing plan and assist with local store marketing
  • Supervise and organize the tasks needed to maintain the overall operations of the shop
  • Run/Operate a successful cake program
  • Effectively communicate with internal and external customers, contractors, and suppliers

Requirements:

  • Prior experience in a retail management role, preferably in the food industry
  • Excellent leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team

What We Offer:

  • A competitive hourly rate of $18.00
  • A fun and dynamic work environment
  • Opportunities for career advancement
  • A comprehensive training program

How to Apply:

Please submit a ZippyApp application package, which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would be a great fit for this role.



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