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Display Coordinator/Office Assistant

1 month ago

Charlotte, North Carolina, United States Havertys Full time
Job Summary

Maintains showroom display standards in accordance with Corporate Display Standards. Processes customer sales, handles payment transactions, answers phones, and schedules deliveries.

Key Responsibilities
  • Arranges and presents merchandise on the showroom floor based on Best Seller Reports and Display Plans.
  • Aids sales consultants with customers in selecting furniture and/or accessories.
  • May provide in-home design services.
  • Coordinates and displays accessories and accent pieces based on Corporate Display Standards.
  • Completes the Display Coordinator Weekly Checklist and reviews it with the Display Manager and/or General Manager.
  • Tags accessories according to Corporate Display Standards.
  • Tracks accessories sales using Best Seller Reports.
  • Marks down, appropriately displays, and moves out accessories that are not selling as indicated by Best Seller Reports.
  • May be required to provide administrative and/or housekeeping support.

Additional Responsibilities
  • Balances the cash fund every morning and evening.
  • Completes opening/closing procedure checklists daily.
  • Prepares and reconciles bank deposits.
  • Processes customers' sales and payments accurately.
  • Maintains an organized and secure office environment.
  • Answers incoming calls, distributes calls/messages, and manages the store's voicemail.
  • Handles customer complaints, initiates, and follows up on existing customer service tickets.
  • Reviews Outstanding Customer Transactions:
    • Verifies scheduled deliveries are in the appropriate status to be routed.
    • Schedules deliveries.
    • Ensures POs are present for out-of-stock products.
    • Contacts customers when products have arrived locally for pickup.
  • Files and/or prepares daily paperwork.

Requirements

Education and/or Experience
  • Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or an equivalent combination of education and experience.
  • One to three years of monetary or cash handling experience is highly preferred, i.e., Banking, Customer Service, Data Entry, Office Administration, Medical Records, etc.

Qualifications
  • General computer skills are required, with a working knowledge of Microsoft Word, Excel, and O365 preferred.
  • Strong math skills.
  • Excellent communication and customer service skills.
  • Ability to multi-task.
  • Highly organized.
  • Must be able to follow oral and written instructions.
  • Must be able to work independently while using discretion.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 60 pounds. Specific vision abilities required by this job include color vision.

Candidates must successfully complete a physical assessment to be considered for the position.

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Havertys is an Equal Opportunity Employer. Havertys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status, or any other basis covered by appropriate law.