Customer Experience Manager

6 days ago


Pasadena, Texas, United States Community Choice Financial Family of Brands Full time
Job Overview

As a Customer Experience Manager at Community Choice Financial Family of Brands, you will have the opportunity to develop your leadership skills and provide an exceptional customer experience. This role is ideal for individuals who are passionate about delivering top-notch service and are eager to take on new challenges.

About Us

We are one of America's largest consumer lending companies, providing vehicle title-secured loans/pawns, in-store personal loans, and facilitating online personal loans. Our team is dedicated to helping hundreds of thousands of people get the cash they need.

Job Description

We are seeking a Customer Experience Manager to join our team. In this role, you will be responsible for:

  • Providing exceptional customer service and support
  • Leading a team of customer service representatives
  • Developing and implementing strategies to improve customer satisfaction and retention
  • Maintaining a clean and organized work environment

The successful candidate will have a strong track record of customer service and leadership experience, with excellent communication and problem-solving skills.

Requirements

To be considered for this role, you must have:

  • A high school diploma or equivalent
  • At least 3 months of supervisory or key holder experience
  • Minimum one year experience in customer service, sales, or retail
  • Excellent verbal and written communication skills
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary: $45,000 - $60,000 per year (estimated based on location)
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and holidays
  • Diverse culture and inclusive environment


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