Operations Manager

7 days ago


Trenton, New Jersey, United States Aston Z Inc Full time
Job Overview

We are seeking an experienced Operations Manager to lead our restaurant team at Aston Z Inc. This role involves managing daily operations, overseeing staff, and maintaining high standards for cleanliness, food quality, and guest satisfaction.

Key Responsibilities
  • Store Operations and Cleanliness
  • Oversee all aspects of store operations to ensure smooth and efficient service.
  • Maintain a clean, welcoming environment in both the dining and kitchen areas, adhering to food safety and sanitation guidelines.
  • Set high standards for cleanliness and appearance, ensuring that all team members follow these expectations.
  • Staff Management and Leadership
  • Recruit, train, and develop team members to build a high-performing and motivated workforce.
  • Schedule and assign daily tasks, ensuring proper staffing levels during all shifts.
  • Lead by example, creating a positive and respectful work culture for employees.
  • Conduct regular performance reviews and provide coaching to team members.
  • Customer Experience
  • Ensure all team members deliver exceptional customer service, creating a friendly and welcoming atmosphere.
  • Handle customer complaints and resolve issues promptly to maintain satisfaction.
  • Monitor and improve key metrics such as customer feedback, speed of service, and order accuracy.
Qualifications and Requirements
  • Experience: 3+ years in a management role within the quick-service or fast-casual restaurant industry.
  • Leadership Skills: Proven ability to lead and motivate a team in a fast-paced environment.
  • Customer Service: Strong commitment to delivering excellent customer experiences.
  • Operational Knowledge: Understanding of restaurant operations, financial management, and inventory control.
  • Communication Skills: Must be articulate, professional, and able to communicate effectively with both staff and upper management.
Compensation and Benefits
  • Estimated Salary: $60,000 - $80,000 per year based on experience.
  • Health benefits and paid time off.
  • Opportunities for career advancement within the company.


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