Operations Manager
7 days ago
We are seeking an experienced Operations Manager to lead our restaurant team at Aston Z Inc. This role involves managing daily operations, overseeing staff, and maintaining high standards for cleanliness, food quality, and guest satisfaction.
Key Responsibilities- Store Operations and Cleanliness
- Oversee all aspects of store operations to ensure smooth and efficient service.
- Maintain a clean, welcoming environment in both the dining and kitchen areas, adhering to food safety and sanitation guidelines.
- Set high standards for cleanliness and appearance, ensuring that all team members follow these expectations.
- Staff Management and Leadership
- Recruit, train, and develop team members to build a high-performing and motivated workforce.
- Schedule and assign daily tasks, ensuring proper staffing levels during all shifts.
- Lead by example, creating a positive and respectful work culture for employees.
- Conduct regular performance reviews and provide coaching to team members.
- Customer Experience
- Ensure all team members deliver exceptional customer service, creating a friendly and welcoming atmosphere.
- Handle customer complaints and resolve issues promptly to maintain satisfaction.
- Monitor and improve key metrics such as customer feedback, speed of service, and order accuracy.
- Experience: 3+ years in a management role within the quick-service or fast-casual restaurant industry.
- Leadership Skills: Proven ability to lead and motivate a team in a fast-paced environment.
- Customer Service: Strong commitment to delivering excellent customer experiences.
- Operational Knowledge: Understanding of restaurant operations, financial management, and inventory control.
- Communication Skills: Must be articulate, professional, and able to communicate effectively with both staff and upper management.
- Estimated Salary: $60,000 - $80,000 per year based on experience.
- Health benefits and paid time off.
- Opportunities for career advancement within the company.
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