IT Support Specialist with Focus on Client Satisfaction

6 days ago


Franklin, Tennessee, United States Aperture Group Full time

Are you looking for a challenging and rewarding role in IT support? We have an exciting opportunity for an IT Support Specialist to join our team at Aperture Group.

About the Role

We are seeking an experienced IT support specialist to provide exceptional service to our clients. The successful candidate will be responsible for managing help desk tickets, responding to customer inquiries, and resolving technical issues in a timely manner.

As an IT Support Specialist with Aperture Group, you will have the opportunity to work on-site in Franklin, TN, and contribute to the success of our team. We offer a competitive salary and a range of benefits to support your career growth and well-being.

Key Responsibilities
  • Manage Help Desk Tickets: Respond to client inquiries, troubleshoot technical issues, and resolve problems in a timely and professional manner.
  • Technical Support: Install, repair, and maintain computer hardware and software, as well as deploy laptops and other equipment to remote staff.
  • Client Communication: Provide excellent communication and follow-up with clients to ensure issues are resolved to their satisfaction.
  • Ticket Escalation: Escalate complex issues to the next tier of support as needed.
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years of experience in help desk or technical support.
  • Strong communication and problem-solving skills.
  • Proficiency in Windows, Microsoft Office Suite, and Microsoft 365.
  • Able to work on-site in Franklin, TN, for at least 3 days per week.
  • Available to start in November 2024.
What We Offer

We offer a competitive salary of $70,000 - $90,000 per year, depending on experience, plus a range of benefits including health insurance, retirement plan, and paid time off.

The estimated salary for this role is based on industry standards and takes into account the level of experience required for the position.



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