Strategic Service Delivery Executive
7 days ago
Job Overview:
Troy Consulting seeks a seasoned Service Delivery Executive to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for ensuring that our service delivery teams meet the highest standards of quality, standards, and operability.
About the Role:
This is an exciting opportunity for a highly motivated and experienced professional to join our team as a Service Delivery Manager. The successful candidate will be responsible for ensuring that our services are properly monitored and maintained to high levels of quality, standards, and operability as defined within negotiated and agreed service level agreements and/or contracts.
Key Responsibilities:
- Develop and implement strategies to drive business growth and customer satisfaction
- Lead cross-functional teams to deliver projects and services that meet or exceed client expectations
- Collaborate with clients to understand their needs and develop tailored solutions
- Analyze data to identify trends and areas for improvement and develop recommendations to address these areas
- Budgeting and forecasting: Develop and manage budgets, forecasts, and financial reports to ensure accurate tracking and management of project finances
- Identify opportunities to improve processes and efficiency
- Develop and maintain relationships with clients to build trust and ensure long-term partnerships
Requirements:
To be considered for this role, you will need:
- A Bachelor's degree in Business Administration, Finance, Economics, Marketing, Communications, or Computer Science, or equivalent work experience
- 8+ years of hands-on service delivery management and/or resource management experience within a consulting organization required
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
- Demonstrated experience working in a fast-paced environment, with the ability to adapt to changing priorities and deadlines
- High level of fluency with Excel, Word, PowerPoint, SharePoint, and other key operations tools
- Entrepreneurial spirit and ability to take initiative, with a willingness to learn and grow with the company
Estimated Salary:$120,000 - $180,000 per year, depending on experience
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