Business Analyst Service and Quality Expert

7 days ago

Cleveland, Ohio, United States Parker Hannifin Corporation Full time
Job Summary

Parker Hannifin Corporation is seeking a highly skilled Digital and IT Functional Specialist to join our Digital and IT Team. As a subject matter expert, you will be responsible for implementing and supporting highly secure and resilient CX/CRM technology solutions.

Key Responsibilities
  • Develop and maintain strong relationships with business and technology peers to ensure operational excellence in your area of influence.
  • Focus on continuous improvement in both personal and professional expertise in support of the Digital and IT strategic vision and roadmap.
  • Develop and maintain strong relationships with business and technology peers to ensure operational excellence in your area of influence.
  • Identify process improvements and technical enhancements that enable business value identified on the roadmap.
  • Accountable for delivery of Business Process solutions, plus the architecture and documentation within your area of technical expertise, supporting enterprise and global environments.
Requirements
  • 4-year University/College Degree and relevant technical/business certifications.
  • Five or more years' experience in CX and/or CRM platform technology.
  • Experience as an SME in a Customer Service environment.
  • Five or more years' experience in Information Technology.
  • Excellent written and verbal communication and collaboration skills.
  • Ability to maintain professional and strong relationships with business partners, contractors, and stakeholders.
  • Experience in Agile methodologies and can apply those processes to everyday work.
  • Experience in security best practices and compliance requirements for area of expertise.
  • Ability to travel as needed.
  • Available to provide after-hours technical support as needed.
About Parker Hannifin Corporation

Parker Hannifin Corporation is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.

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