Customer Service Representative
4 weeks ago
As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. You will engage with customers and patients by greeting them and offering assistance with products and services. Your goal will be to resolve customer issues and answer questions to ensure a positive customer experience.
Key Responsibilities:
• Provide customers with courteous, friendly, fast, and efficient service.
• Recommend items for sale to customers and suggest trade-up and/or companion items.
• Register customer purchases on assigned cash register, collect cash, and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed.
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
• Check in and price merchandise as required or as directed by store manager or communicated by the shift leader.
• Implement Company asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. Complete resets and revisions as directed.
• Assist with separation of food items and product placement as specified by policies/procedures.
• Assist in stock rotation, using the first in, first out method and restock outs.
• Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine. Suggestively sell promotional photo products.
• Assume web pick-up responsibilities, monitoring orders in Picture Care Plus, filling orders, and delivering orders to customers as they arrive at the store.
• Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
Requirements:
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications:
• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.
Equal Opportunity Employer:
Walgreens is an Equal Opportunity Employer, including disability/veterans.
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