Mortgage Operations Manager
1 day ago
Knock is a pioneering force in revolutionizing the homebuying process. We're dedicated to making it easier, more convenient, and competitive for everyone involved.
We're seeking a seasoned Mortgage Operations Manager with a proven track record of building high-performing teams, driving process efficiency, and leveraging technology to propel business growth. As a key member of our team, you'll be responsible for managing the bridge loan pipeline, overseeing a team of Loan Assistants and Bridge Loan Specialists, and ensuring seamless communication across departments.
About the Role
- Manage and scale the bridge loan pipeline, including setup, initial disclosure, submission, and closing
- Lead and coach a team of Loan Assistants and Bridge Loan Specialists, providing regular feedback and guidance to ensure success
- Proactively identify and address process gaps, implementing changes to improve efficiency and productivity
- Maintain accountability for team performance, fostering a culture of excellence and continuous improvement
- Cultivate strong relationships with sales, closing, and post-closing teams to ensure timely and accurate service delivery
- Compile data for team scorecards, tracking KPIs and quality work to drive results
- Assist the Director of Lending Operations in identifying process improvements and developing policy changes for implementation
- Innovate new approaches to meet company goals, staying adaptable and responsive to changing market conditions
- Act as a mentor and resource for team members, promoting knowledge sharing and growth
- Establish best practices to optimize process flow, streamlining operations and improving overall efficiency
Requirements
- 10+ years of relevant experience, with 5+ years in leadership roles
- Experience working with Encompass LOS and managing mortgage loan processing and underwriting
- Leadership skills, including coaching, mentoring, and team development
- Excellent communication and partnership skills, with experience in remote environments
- Knowledge of FHA, VA, and Conventional mortgage products, Fannie Mae/Freddie Mac policies, and regulatory compliance
- Strong attention to detail, with a focus on accuracy and quality work
- Belief in creating diverse, equitable, and inclusive practices, aligning with Knock's commitment to making an impact
- Proven success working remotely, with experience leading distributed teams
- High school diploma or equivalent required
About Us
Knock offers a unique opportunity to join a revolutionary company that's disrupting the status quo in the homebuying industry. As a fully remote workforce, we prioritize flexibility, work-life balance, and professional growth. Our compensation philosophy ensures fair and competitive pay, with a salary range of $90,000 - $100,000 + bonus potential. Join us in shaping the future of homebuying and delivering exceptional customer experiences
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