Mortgage Operations Manager

1 day ago


Phoenix, Arizona, United States Knock Full time

Knock is a pioneering force in revolutionizing the homebuying process. We're dedicated to making it easier, more convenient, and competitive for everyone involved.

We're seeking a seasoned Mortgage Operations Manager with a proven track record of building high-performing teams, driving process efficiency, and leveraging technology to propel business growth. As a key member of our team, you'll be responsible for managing the bridge loan pipeline, overseeing a team of Loan Assistants and Bridge Loan Specialists, and ensuring seamless communication across departments.

About the Role

  • Manage and scale the bridge loan pipeline, including setup, initial disclosure, submission, and closing
  • Lead and coach a team of Loan Assistants and Bridge Loan Specialists, providing regular feedback and guidance to ensure success
  • Proactively identify and address process gaps, implementing changes to improve efficiency and productivity
  • Maintain accountability for team performance, fostering a culture of excellence and continuous improvement
  • Cultivate strong relationships with sales, closing, and post-closing teams to ensure timely and accurate service delivery
  • Compile data for team scorecards, tracking KPIs and quality work to drive results
  • Assist the Director of Lending Operations in identifying process improvements and developing policy changes for implementation
  • Innovate new approaches to meet company goals, staying adaptable and responsive to changing market conditions
  • Act as a mentor and resource for team members, promoting knowledge sharing and growth
  • Establish best practices to optimize process flow, streamlining operations and improving overall efficiency

Requirements

  • 10+ years of relevant experience, with 5+ years in leadership roles
  • Experience working with Encompass LOS and managing mortgage loan processing and underwriting
  • Leadership skills, including coaching, mentoring, and team development
  • Excellent communication and partnership skills, with experience in remote environments
  • Knowledge of FHA, VA, and Conventional mortgage products, Fannie Mae/Freddie Mac policies, and regulatory compliance
  • Strong attention to detail, with a focus on accuracy and quality work
  • Belief in creating diverse, equitable, and inclusive practices, aligning with Knock's commitment to making an impact
  • Proven success working remotely, with experience leading distributed teams
  • High school diploma or equivalent required

About Us

Knock offers a unique opportunity to join a revolutionary company that's disrupting the status quo in the homebuying industry. As a fully remote workforce, we prioritize flexibility, work-life balance, and professional growth. Our compensation philosophy ensures fair and competitive pay, with a salary range of $90,000 - $100,000 + bonus potential. Join us in shaping the future of homebuying and delivering exceptional customer experiences



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