Sales and Customer Experience Professional

3 days ago


Anderson, Indiana, United States Dorman Products, Inc. Full time

At Dorman Products, Inc. we are committed to delivering exceptional customer service and innovative products that meet the needs of our customers.

Job Summary

We are seeking a talented Sales and Customer Experience Professional who thrives in a fast-paced environment. This critical role will help drive our growth and impact in the off-roading industry.

Primary Responsibilities
  • Provide top-notch customer service to all incoming calls from customers and dealerships.
  • Consult with customers and dealerships to sell products that meet their riding needs through inbound calls, outbound calls, live chat, and email.
  • Responsible for achieving revenue growth objectives by selling the SuperATV product line and supporting customers with their purchases.
  • Offer technical support by researching, troubleshooting, and solving customer issues and/or assisting with installation questions.
  • Follow up with customers on issues through both phone conversations and emails.

Training will be provided to acclimate you to the ATV/UTV industry. Continuous training on new products and industry updates will be provided to enhance your career with the knowledge to make you successful at Dorman Products, Inc.

Qualifications

Candidates should have proven inside sales and customer service experience, excellent verbal and written communication skills, strong listening skills, ability to multitask, prioritize, and manage time efficiently. Ability to make independent decisions, be a self-starter are critical.

Compensation

The estimated annual salary for this position is $60,000 - $80,000, depending on location and experience.



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