Wendy's Restaurant General Manager

4 weeks ago

Westlake Village, California, United States WKS Restaurant Group Full time

h2JobSummary/h2pWeareseekingahighlyskilledandexperiencedGeneralManagertoleadourWendy'srestaurantteam.AsaGeneralManager,youwillberesponsibleforoverseeingtheoveralloperationsoftherestaurant,includingmanagingstaff,maintaininghigh-qualitycustomerservice,andensuringcompliancewithcompanypoliciesandprocedures./ph2KeyResponsibilities/h2ulliManagesalesgoalsversusbudgetandprioryear/liliExecutenationalandlocalmarketingprogramsandnewproductroll-outs/liliDevelopandimplementappropriateplanstoresolveunfavorabletrendsandenhancesales/liliCommunicatesalesperformanceandanticipatedvariancestoDistrictManagerandstoremanagementteam/liliRespondtointrusiveactivitiesaimedatdivertingstorebusiness/liliBuildsalesbypromotingcustomersatisfaction/liliManageprofitgoalsversusbudgetandprioryear/liliManagefood,laborandpapercostsandothercontrollableexpenses/liliManagecostsbymonitoringcrewprep,productionandproceduresexecution/liliTrackwastelevelsusingestablishedproceduresandmonitoringcrewpositionprocedures/liliDevelopandimplementappropriateplanstoresolveunfavorabletrendsandenhanceprofits/liliCommunicateprofitabilityperformanceandanticipatedvariancestoDMandstoremanagementteam/liliEnsuretheexecutionoftherestaurant'soverallHumanResourcesprograms/liliProcesscrewapplicationsandsetupinterviews,checksreferences/liliMaintainanongoingsystemfortherecruitment,development,recognitionandretentionofstoremanagementandcrew/liliManagesubordinatestoremanagementandcrewemployeesinamannerwhichmaximizesretentionandcontributestowardsachievementofturnovergoals/liliUtilizeapprovedinterviewingtoolstoidentifyqualifiedapplicantswhopositivelyreflectWendy'simage/liliManageandresolveperformanceissueswithsubordinatemanagersandcrewincludingcounselinganddiscipliningemployeesusingconsistentpracticesandfollowingcompanypoliciesandstate&federallaws/liliEnsureproperstaffinglevelsareachieved/liliInterviewsandhirescrewtoensureadequatecoverage/liliConductsquality,timelyperformancefeedbackandperformanceappraisalsforstoremanagement&crew/liliOverseesandparticipatesinprovidingquality,timelyperformancefeedbackandperformanceappraisalsforcrew&subordinatemanagement/liliServesasarolemodel,trainsandcoachesstoremanagersinleadership,problemsolvingandothermanagementskills/liliEnsurescompliancewithallfederal,stateandlocalemploymentlaws/liliMaintainsaworkenvironmentinwhichemployeesaretreatedwithrespectanddignity/liliFollowsopendoorprocesses/liliFollowsallcompanypolicies&procedures/liliAchievesandmaintainsSparklecertificationthroughtheexecutionofQuality,ServiceandCleanlinessstandards/liliTrainsandexecutesallfoodsafetyproceduresandensurescompliancewithHealthDepartmentregulations/liliMonitorsproductqualityduringshiftbytalkingwithcustomersduringwalk-through/liliMonitorsproductqualitybymanagingcrewperformanceandprovidingfeedback/liliInteractswithcustomersandensuresatimelyresolutionofallcustomercomplaints/liliTracksservicetimesanddeterminesefficiency;takescorrectiveactionwithmanagementstaffandcrewasnecessary/liliPerformsManagerWalkforallareasoftheentirestore,addressesandresolvesanysafety/cleanlinessissues/liliProvidespropertraininganddevelopmentincompliancewiththeCompany'sstandards/liliConductstimelyandqualitystoreorientationsformanagersandcrew/liliUtilizesCrewOrientationandWELearnTrainingsystemonadailybasisorasinstructed/liliCommunicatesandtrainsonoperationschangesandnewproductstomanagersandcrew/liliAssistswithnewAssistantManagertraining/liliAuditsandreviewssystems,checklistsandworkhabitstoensurestorepersonnelaredemonstratingdesiredbehaviors/liliEvaluateshigh-performingcrewtobeconsideredaspotentialCrewLeadersorShiftManagers/liliTrainscrewtorespondpromptlytocustomerneedsandtosolicitfeedbacktodeterminecustomersatisfaction/liliEnsuressafetytrainingisconductedforallemployeeseveryperiod/liliTrainscrewtomaintainstorecleanlinessduringshiftbyfollowingtheCompany'sprocedures/liliProvidesprioritiesandtaskassignmentstocrewtoaccomplishstoregoals/liliEnsuresstorecompliancewithCompanyoperatingpoliciesandprocedures/liliWorkswithDMtoestablishstoreprioritiesanddevelopsandexecutesstoreplans/liliEvaluatesstoreperformance,receivesandincorporatesfeedbackfromstoreinspections,andimplementsactionplanstoimprovestoreratings/liliAchievescontinualimprovementinSOE,FSEandotherstoreperformanceindicators/liliConductsregularmanagersmeetingstocommunicateandreinforcepriorities/liliUtilizesapproveduniformprogram/liliControls/liliEnsuresexecutionofCompanypoliciesandproceduresforthecontrolofcash,property,productandequipment(storeprioritiesandstoreplan)/liliFollowsflowchartstoensurecrewismeetingprepandproductiongoals/liliIdentifiesandresolvespotentialsecurityissues/liliEnsurescash,food,laborandwageguidelinesaremet/liliManagesstoreinventory(e.g.counts,levels,targets,waste,etc.)/liliTrainsandmonitorscrewincashandproductinventorycontrols/liliComplieswithallsafetyandhealthstandardsandallapplicablerulesandregulations/liliMaintainssafeworkingconditionsbytakingactionstopreventaccidentsandinitiatingcorrectiveactionsasappropriatetopreventrecurrenceofsafetyconcerns/liliEnsuresmaintenanceofbuilding,groundsandequipmenttoincludetrainingandexecutionofPreventiveMaintenanceProgramandtracksprogresstocompletion/liliManagesshifttoQ.S.Clevelof85%orbetter/liliCompletesalladministrativerequirementsandreports/liliWritescrewscheduletomeetplansandobjectivesofunitmanager/liliAnalyzesP&Landreviewswithmanagementteam/liliManagesemployeefiles,payrollrecordsandotherCompanyrecordsinaccordancewithCompanypoliciesandlegislativeregulations/liliCompletesschedules,invoices,payrollrecords,P&Letc.onatimelybasis/liliManagesemploymentapplications,completenessofemployeefiles,includingpresenceofallnecessarydocuments/liliPerformsexitinterviewprocessforcrew/liliReportsallaccidentspromptlyandaccurately/liliAdherestoallSafetyProgramandSafetyMarshalproceduresaccordingtopolicyguidelines/liliPerformsallotherjob-relateddutiesasmaybeassignedorrequired/li/ulh2Requirements/h2ulliBachelor'sdegree(B.A.)fromfour-yearcollegeoruniversity;oronetotwoyearsrelatedexperienceand/ortraining;orequivalentcombinationofeducationandexperience/liliAbilitytoread,analyze,andinterpretgeneralbusinessperiodicals,professionaljournals,technicalprocedures,orgovernmentalregulations/liliAbilitytowritereports,businesscorrespondence,andproceduremanuals/liliAbilitytoeffectivelypresentinformationandrespondtoquestionsfromgroupsofmanagers,clients,customers,andthegeneralpublic/liliAbilitytocalculatefiguresandamountssuchasdiscounts,interest,commissions,proportions,percentages,area,circumference,andvolume/liliAbilitytoapplyconceptsofbasicalgebraandgeometry/liliAbilitytodefineproblems,collectdata,establishfacts,anddrawvalidconclusions/liliAbilitytointerpretanextensivevarietyoftechnicalinstructionsinmathematicalordiagramformanddealwithseveralabstractandconcretevariables/li/ulh2PreferredQualifications/h2ulliWithin90daysofhireorpromotionintoposition,mustattendGMCoreclassandCrewInterviewingWorkshop/liliMustbeServe-SafeCertified/li/ulh2WorkEnvironment/h2pTheworkenvironmentcharacteristicsdescribedherearerepresentativeofthoseanemployeeencounterswhileperformingtheessentialfunctionsofthisjob./ppTheGeneralManagermustbeabletostandforlongperiodswithoutabreak,andbeabletotraveltothebank,otherrestaurants,AreaOfficeetc./ppThenoiselevelintheworkenvironmentisusuallymoderate./p

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