Customer Service Representative

1 week ago


Syosset, New York, United States Allstate - Rodriguez Agency Full time

As a Customer Service Representative at Allstate - Rodriguez Agency, you will be responsible for delivering exceptional customer experiences by providing timely and effective solutions to product and service inquiries. We are seeking an experienced professional who can effectively handle customer complaints, provide accurate information about our products and services, and troubleshoot technical issues.

Key Responsibilities:
  • Customer Support: Handle customer inquiries via phone, email, or in-person, responding promptly to resolve issues and concerns.
  • Product Knowledge: Maintain up-to-date knowledge of Allstate's insurance products and services, ensuring accuracy when providing information to customers.
  • Troubleshooting: Identify and resolve technical issues related to products and services, escalating complex problems to senior team members as needed.
  • Documentation: Update customer records accurately, documenting all interactions and resolutions.
Requirements:
  • Previous Experience: Minimum 2 years of experience in customer-facing roles, preferably in the insurance industry.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
  • Problem-Solving: Proven problem-solving skills, with the ability to think critically and make sound decisions in high-pressure situations.
  • Teamwork: Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment.

We offer a competitive salary of $45,000 per year, plus benefits and opportunities for professional growth and development.



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