Concierge Assistant

3 weeks ago


Woodbridge, Virginia, United States Acclaim at Belmont Bay Full time
Job Description

We are seeking a highly skilled and compassionate Concierge Assistant to join our team at Acclaim at Belmont Bay. As a Concierge Assistant, you will be responsible for providing exceptional support to our residents, guests, and vendors. Your primary role will be to ensure the safety and well-being of our community by monitoring surveillance cameras, door alarms, and life safety systems. You will also be responsible for processing reports, receiving and delivering packages, and maintaining a positive and professional demeanor at all times.

Key Responsibilities
  • Greet residents and provide general assistance to visitors, prospective residents, and families.
  • Answer telephone calls and respond to resident/family/employee concerns in a timely and professional manner.
  • Monitor surveillance cameras, door alarms, and life safety systems to ensure the safety and security of our community.
  • Process reports for work orders, incidents, and concerns.
  • Receive and deliver packages, plants, prescription drugs, and other items as requested.
  • Maintain the sign in/out log for the issuance of community keys and gate passes.
  • Assist other departments with administrative functions.
  • Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
Qualifications
  • Three (3) months of related experience is preferred.
  • Ability to communicate clearly and effectively in English.
  • Highly proficient computer skills, including proficiency with Outlook, Excel, and Word.
  • Compassionate, professional, kind, engaging, empathetic, and helpful demeanor.
  • Ability to work as a part of a team and handle multiple tasks efficiently.
  • Ability to make independent decisions when circumstances warrant such action.
Benefits

Acclaim at Belmont Bay offers a comprehensive benefits plan to eligible team members, including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. We also offer DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.



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