Senior Operations Manager, Strategic Business Development

4 days ago

Reno, Nevada, United States Figure Full time
About Figure

Figure is a leading fintech company that is revolutionizing financial services with its cutting-edge technology platform.

We're delivering innovative consumer lending products and a capital markets ecosystem that maximize efficiency and transparency – by capitalizing on our loan origination activities, extensive network of partners, and growing pool of assets.

Join our team of 450+ people who have originated $11+ billion in loan volume. We're very profitable and growing fast.

We've raised $469 million from top investors like Ribbit Capital, DST, Apollo, and Morgan Creek.

Award-winning recognition: FastCo Most Innovative Companies and Forbes Top 50 Blockchain Companies

About this Role

We're seeking an experienced Senior Operations Manager - New Products and Services to join our dynamic team and contribute significantly to our growth.

In this role, you will collaborate cross-functionally with the Product, Credit, and Quality Control teams to develop and maintain effective underwriting processes This position offers an opportunity to take ownership of key initiatives and make a meaningful impact within an innovative environment.

Key Responsibilities
  • Underwrite loans, verifying completeness and compliance with company standards.
  • Bring proven experience in multiple loan product guidelines, including Self- Employed, Trusts, LLCs, Powers of Attorney (POA), and Debt Service Coverage Ratios (DSCR).
  • Develop detailed guidelines and operational processes for new loan products and services.
  • Develop written policies and procedures to ensure the accuracy of credit and collateral documentation, including income statements, tax returns, and fraud reports.
  • Maintain established service level agreements for decision-making while managing a variety of loan types in a fast-paced environment.
Requirements
  • 5+ years of verifiable experience in underwriting conventional, portfolio, and special program loans, verifying completeness and compliance with company standards.
  • Proven experience in all of the following: Self- Employed, Trusts, LLCs, Powers of Attorney (POA), and Debt Service Coverage Ratios (DSCR).
  • Previous management experience.
  • Bachelor's degree preferred.
  • Demonstrated ability to write and interpret guidelines and make informed decisions based on those interpretations.
  • Strong project management skills with a proven track record of coordinating across departments and functions.
  • Solid work ethic and a hands-on approach suited for a fast-paced environment.
  • Capability to address challenging issues while maintaining objectivity and independence.
  • Proficiency in building technical processes and collaborating cross-functionally to provide underwriting-related requirements.
  • Experience in conducting compliance monitoring and testing.
  • Proven ability to manage a project from inception to completion while remaining organized, detail-oriented, and diligent.
  • Strong communication skills, with the ability to articulate plans, processes, policies, and issues clearly to stakeholders both verbally and in writing.
  • Ability to thrive in a startup environment and contribute to building from the ground up.
What We Offer
  • Estimated salary range: $97,680 - $122,100 per year.
  • Quarterly bonus target of 25%.
  • Equity stock options package.
  • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans.
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
  • Employer-funded life and disability insurance coverage.
  • 11 Observed Holidays & PTO plan.
  • Up to 12 weeks paid family leave.
  • Continuing education reimbursement.

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