Account Coordinator

4 weeks ago


Minneapolis, Minnesota, United States Compass Group USA Full time
Job Summary:

An exciting opportunity to join Compass Group USA's Client team working with Fortune 500 clients on a national basis. As an Account Coordinator, you will support Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities.

Key Responsibilities:
  • Resolve issues, such as installation delays, service problems, pricing or rate issues
  • Manage projects, such as new store openings and new client rollouts
  • Communicate the client's expectations to operations and customer service
  • Determine internal resource requirements of projects based upon project needs
  • Establish and communicate a usable schedule
  • Provide project status summary reports and updates to Client Managers and other team members
Requirements:
  • High school diploma required; post-secondary education is strongly preferred, and a Bachelors' degree preferred
  • With a bachelor's degree, six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experienced is required
  • Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships
  • Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
  • Proficient with Microsoft Word and Outlook
  • Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLOOKUP
Benefits:
  • Medical, dental, and vision insurance
  • Life insurance and disability insurance
  • Retirement plan
  • Paid time off and holiday time off
  • Associate shopping program and health and wellness programs


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