Member Service Ambassador
7 days ago
We are seeking a highly skilled Member Service Assistant to join our team at Navy Army Federal Credit Union.
About the RoleThis is a full-time position that involves providing exceptional member service, sales, and account management. As a key member of our branch team, you will be responsible for meeting or exceeding sales goals, building strong relationships with members, and ensuring seamless customer experiences.
Responsibilities- Maintain excellent customer service standards, delivering personalized support and resolving issues in a timely manner
- Provide tailored solutions to meet member needs, identifying opportunities to cross-sell and up-sell credit union products and services
- Collaborate with colleagues to achieve sales targets and drive business growth
- Process transactions, manage accounts, and perform administrative tasks with accuracy and efficiency
- Assist with opening and closing accounts, debit card requests, stop payments, wire transfers, check orders, and special instructions
- High School Diploma or equivalent required; prior experience in financial services or banking preferred
- Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
- Proficiency in using personal computers, software applications, and technical equipment
- Able to work independently or as part of a team, with minimal supervision
- Familiarity with credit union policies, procedures, and compliance regulations
This role requires sitting for extended periods, occasional standing, and manual dexterity to use computer equipment. The ideal candidate should have good vision, hearing, and communication abilities. Travel or relocation may be required within the company.
Benefits- Promising salary: $42,000 - $52,000 per year, depending on experience
- Ongoing training and professional development opportunities
- Competitive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holiday leave
Navy Army Federal Credit Union offers a dynamic work environment, collaborative culture, and a wide range of career opportunities. Our employees enjoy competitive compensation, comprehensive benefits, and ongoing support for their personal and professional growth.
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