Customer Service Professional

2 weeks ago


Vancouver, Washington, United States NW Staffing Resources Full time

As a key member of our team at NW Staffing Resources, you will play a vital role in delivering exceptional customer experiences. We are seeking a skilled Customer Service Representative to join our Vancouver branch, working with a friendly and dedicated group of professionals.

Primary Responsibilities:

  1. Handle Consumer Inquiries: Respond to consumers' inquiries in a timely, courteous, and professional manner regarding company products and services.
  2. Manage Warranty Submissions: Process warranty submissions and replacements, following policies with a balance of customer focus and business risk as a priority.
  3. Capture Consumer Feedback: Capture, report, and maintain meticulously accurate consumer feedback and communications into the company's CRM.
  4. Develop Product Knowledge: Develop deep product knowledge, communicating at a product expert level.
  5. Work Overtime: Ability to work overtime as business needs warrant may include nights and weekends.

Requirements:

  1. Customer Service Experience: Minimum 1 year of experience in a customer service role in a call center environment.
  2. Technical Skills: Proficient with Microsoft Office and CRM software (ZenDesk preferred).
  3. Communication Skills: Ability to clearly speak and be understood on the phone (30+ inbound calls per day).
  4. Multitasking: Experience with handling multiple chats at one time (20+ live chats a day).
  5. Attention to Detail: Attention to detail and ability to multitask.

About the Company:

NW Staffing Resources is an innovative industry leader in infant care technology, dedicated to efficient, high-quality service. Our well-established and growing team is committed to promoting inclusive work environments free from discrimination, harassment, and intolerance. We strive to reach diverse talent that represents the communities we serve.



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