Manager Field Research Lead
4 weeks ago
As a Manager Field Research at NBCUniversal, you will play a key role in collecting foundational information used to make business-critical decisions about our guests. You will work closely with Senior Field Leadership to supervise, develop, and coach field interviewers, monitor and enhance data quality, and coordinate the successful day-to-day execution of research.
Key Responsibilities:- Supervise and develop field interviewers to foster their growth and development while ensuring team member adherence to data collection protocols, quotas, and rigorous research standards.
- Manage day-to-day implementation of interview shifts, including replacement and/or reallocation of resources due to unforeseen circumstances, employee breaks, and last-minute labor shortages to maximize efficiencies, prioritize deliverables, and maintain data integrity.
- Lead efforts to curate training and development tools, working with USH and bicoastal partners to compile a set of coaching strategies, motivational techniques, and team-building approaches.
- Work collaboratively with the Senior Field Management Team to develop efficient, feasible, cost-effective strategies to execute research projects, while also maintaining high research standards and data integrity.
- Monitor data quality and standards, compiling and monitoring routine data quality reports to ensure compliance with departmental standards and to identify coaching and development opportunities.
- Bachelor's degree from a four-year college or university preferred in Marketing Research, Business Administration, or Social Science field.
- 8 years of supervisory experience required, with supervisory experience in a theme park and/or market research context preferred.
- Demonstrated ability to lead or supervise teams of 10 or more, and manage stressful and unexpected situations.
- Solution-based orientation and ability to critically analyze and resolve issues in real time.
- Ability to provide development, coaching, and constructive feedback using multiple modalities to respond to and accommodate diverse learning and feedback styles.
- Competitive salary range: $80,000- $110,000 (bonus eligible)
- Company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.
- Opportunities for growth and development within a dynamic and innovative company.
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