Property Manager

1 week ago

Orange, New Jersey, United States Housing and Neighborhood Development Services (HANDS) Full time
About the Role

Housing and Neighborhood Development Services (HANDS) is seeking a highly skilled Property Manager to join our team. As a Property Manager, you will be responsible for the day-to-day operations of our affordable housing portfolio, ensuring that our properties are well-maintained, and our residents are satisfied with their living conditions.

Key Responsibilities
  • Department Leadership
    • Create, refine, and implement property management operational policies and procedures.
    • Visit sites on a regular basis to establish and ensure physical standards.
    • Policies and procedures with a particular focus on resident retention practices.
    • Implement best industry practices for operating procedures such as rent collection, property management accounting, budget monitoring, maintenance, unit turnover protocols, and purchasing.
  • Property Management
    • Manage relationships and prepare for inspections with/by all municipalities, regulatory agencies, lenders, and investors.
    • Review responses to findings or citations and ensure they are complete and submitted to the agencies on time.
    • Compliance monitoring and reporting as needed for affordable housing units.
    • Oversee the preparation and timely implementation of preventive maintenance programs, identify capital needs, and monitor preparation for physical inspections.
    • As portfolio grows, oversee the hiring, training, evaluation of new staff.
    • Ensure that each property has a management and marketing plan tailored to any unique characteristics of the property that will guide site staff in the marketing, leasing, management, and maintenance of the property.
    • Represent HANDS on property management matters in meetings with tenant advocates, governmental agencies, funders, and other stakeholders.
    • Manage annual tenant satisfaction surveys.
    • Successful management of vendors.
  • Leasing & Collections
    • Implement marketing and outreach plans for all residential and commercial units, following fair housing laws, including reasonable accommodation procedures and policy.
    • Show and lease units and handle all telephone inquiries.
    • Work with brokers to ensure timely leasing of commercial units.
    • Monitor all lease provisions for charge backs and expenses.
    • Ensure that lease provisions are consistently enforced.
    • Enforce late payment and nonpayment policies and lease violations.
    • Execute and monitor rent collections procedures for tenants and review collections results with senior staff monthly.
    • Oversee commercial lease improvements as negotiated.
    • Must approve tenant improvements (commercial).
    • Must obtain sign-off on the move-in checklist (residential).
  • Budget Management
    • Create annual site budgets and submit complete budget to the CEO/CFO for approval in a timely manner.
    • Approve all rent changes, write-offs, and reimbursements.
    • Perform monthly financial reviews with senior staff to ensure compliance with budget and explain variances.
    • Review long-term capital plans for properties as needed.
    • Prepare and present monthly status reports of key property performance indicators (occupancy, budget-to-actual performance, average days vacant, rental collection rates, etc.) to leadership team.
  • Maintenance
    • Regular monthly inspection of properties.
    • Unit inspection at least twice per year and at turnovers.
    • Maintain an approved list of appropriately insured vendors.
    • Schedule regular cleaning and preventative maintenance.
    • Respond to all emergency calls, available 24/7 rotating schedule.
    • Manage all work orders and maintenance requests.
    • Arrange access to properties for vendors, utilities as needed.
    • Manage keys and security for all properties.
    • Completion of inspection forms with tenant sign-off (residential).
Requirements
  • Minimum 4-5 years property management experience in increasingly responsible affordable rental housing positions.
  • Experience in commercial leasing.
  • Strong knowledge of local and federal Fair Housing laws.
  • Bachelor's degree in management/finance or equivalent industry experience.
  • Strong interpersonal, written, and verbal communication skills.
  • Proficiency in Microsoft Office, and related industry software.
  • Excellent leadership, team building skills, and negotiation skills.
  • Valid Driver's License and auto insurance in good standing.
  • Physical mobility and condition to walk properties, climb stairs, and show units.
  • Ability to lift up to 20 lbs.
  • Demonstrated experience in effective communication with residents, staff, supervisors, vendors, etc.
Preferred Qualifications
  • Knowledge of the HOME, Section 42 Low-Income Housing Tax Credit program, various HUD-assisted, and other similar affordable housing programs.
  • Knowledge of housing development and financing.
  • Experience in community development.
  • Knowledge of Spanish desirable.
  • Knowledge of commercial leasing.
  • Review and placement of insurance.
  • Knowledge of energy efficiency and green practices.

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