Service Delivery Manager
4 days ago
The Service Delivery Manager is responsible for overseeing the day-to-day operations of our home care business. As a key member of our team, you will work closely with the HR department to ensure smooth communication and coordination between teams. You will also supervise and mentor both departments, maintaining high standards of performance and accountability.
Key Responsibilities:
- Develop and implement systems to improve workflow, enhance service delivery, and meet regulatory requirements.
- Ensure compliance with all relevant home care regulations and standards.
- Act as the go-to person for resolving operational issues, troubleshooting, and implementing solutions to optimize services.
- Track department performance metrics and implement improvements to ensure high-quality care and efficient use of resources.
- Ensure staff in HR and coordination are well-trained, supported, and aligned with company goals.
- Maintain direct involvement in daily operations to oversee activities and ensure that processes are followed.
- Proactively identify areas for improvement within the operations, implementing strategies for process optimization.
What We Offer:
- A competitive salary of $80,000 - $100,000 per year.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
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