Customer Service Representative

4 weeks ago


Cumberland, Virginia, United States Planet Fitness Full time
Job Summary

The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Greet and Assist Members
    • Provide exceptional customer service to members, prospective members and guests.
    • Handle all front desk related activities, including answering phones, checking members into the system, and new member sign-up.
  • Facilitate Member Updates
    • Respond to member questions and concerns in a timely and professional manner.
    • Elevate issues to Assistant Manager or Manager as needed.
  • Maintain Club Cleanliness
    • Assist in maintaining the neatness and cleanliness of the club.
  • Close Shift and Create Bank Deposit
    • Close shift for that business day.
    • Create a bank deposit for next day.
Requirements
  • Customer Service Background
    • Customer service background preferred.
  • Basic Computer Proficiency
    • Basic computer proficiency.
  • Physical Demands
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Ability to work 3rd shift (overnights).
    • Must be able to occasionally lift up to 50 lbs.
Compensation

$13.00 per hour



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