Club Operations Director
3 weeks ago
We are seeking a highly skilled and experienced Club Manager to oversee the daily operations of Fitsi Gym Escondido. The successful candidate will be responsible for ensuring exceptional member experiences, leading a team of dedicated staff, and maintaining our high standards of service.
Key Responsibilities- Operational Leadership: Oversee daily operations of the gym, including staff management, facility maintenance, and inventory control. Ensure compliance with all labor, health and safety regulations.
- Team Management: Recruit, train, and supervise gym staff, including front desk personnel, and maintenance staff, janitorial staff, and the assistant manager. Conduct regular performance reviews and provide ongoing coaching and development.
- Member Experience: Enhance member satisfaction by addressing concerns, implementing feedback, and creating programs that meet the needs of our diverse clientele.
- Financial Management: Develop and manage budgets to meet club financials & monitor financial performance. Implement strategies to achieve revenue and profitability targets. Handle payroll, billing, and expense management.
- Marketing and Sales: Drive membership sales and retention through effective marketing strategies, promotions, and community outreach. Analyze market trends and competitor activities to identify growth opportunities.
- Program Development: Design and oversee events that engage members and promote a healthy lifestyle. Evaluate community and member engagement and make improvements as needed.
- Customer Service: Provide exceptional service to all members and prospects. Resolve issues promptly and professionally to ensure a positive gym experience.
- Proven experience as a Gym Manager or similar role in the fitness industry.
- Strong leadership and team management skills with a record of successful staff development.
- Excellent communication and interpersonal skills with a focus on customer service.
- Solid understanding of fitness programs, equipment, and industry trends.
- Strong financial acumen with experience in budget management and sales strategies.
- Proficiency in gym management software.
- Relevant certifications are required (CPR/AED).
- Ability to work flexible hours, including evenings and weekends as required.
- Competitive salary and performance-based bonuses.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment with a passionate team.
- Free gym membership.
Fitsi Gym Escondido is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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