Floral Service Representative
5 days ago
Job Overview
At Cross Creek Nursery, we are seeking a highly skilled Floral Customer Service Representative to join our team. This role is perfect for individuals who enjoy providing exceptional customer service and working in a fast-paced environment.
About the Role
We are looking for a motivated and detail-oriented individual to assist our customers with their floral needs. As a Floral Customer Service Representative, you will be responsible for answering phone calls, processing orders, confirming deliveries, and reconciling statements.
Responsibilities
- Answer all customer inquiries in a timely and professional manner.
- Process all incoming orders accurately and efficiently.
- Confirm daily deliveries to ensure customer satisfaction.
- Work extended hours during holidays, including Christmas, Valentine's Day, Mother's Day, and Thanksgiving.
- Reconcile monthly statements to ensure accuracy.
- File all paperwork and maintain organized records.
Requirements
To be successful in this role, you must have excellent communication skills, attention to detail, and the ability to work well under pressure. You should also be proficient in basic computer skills and have a strong understanding of customer service principles.
Compensation and Benefits
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. We offer a competitive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.
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