Customer Service Associate

1 week ago


Cuyahoga Falls, Ohio, United States Akron Area YMCA Full time

A career as a Customer Service Associate at Akron Area YMCA can bring you a sense of fulfillment and satisfaction. As a Member Service Representative, you will be the face of our organization, providing exceptional service to members, guests, and program participants. Your warm and welcoming demeanor will make everyone feel at home.

Key responsibilities include greeting members by name, introducing yourself, being approachable, forming relationships, and using the 10-5-1 rule for acknowledging everyone. You will also ask questions, share stories, introduce members to other staff and members, engage in meaningful conversations, build relationships, and know member's goals, affirm and encourage them, wish them well.

The estimated annual salary for this position is $35,000-$45,000 depending on experience. If you are passionate about delivering excellent service, building relationships, and promoting memberships and programs, we encourage you to apply.

  • Welcome: Smile, greet members by name, introduce yourself, be approachable, form relationships, use the 10-5-1 rule for acknowledging everyone.
  • Connect: Ask questions, share a story, introduce members to other staff and other members, engage in meaningful conversations, build relationships.
  • Support: Know member's goals, affirm and encourage them, wish them well.


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