Customer Service Consultant
7 days ago
At Massage Envy Riverside Central, we're committed to delivering exceptional customer experiences and growing our member base. As a team member, you'll have the opportunity to be part of a supportive community that values individuality and knowledge sharing.
Key Responsibilities
- Provide outstanding customer service and make every guest feel valued and understood.
- Promote the value of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases.
- Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
- Help grow and retain a client base through in-person and phone/email outreach.
Perks and Benefits
- Competitive base pay of $15.50/hour plus bonuses and commissions.
- Employer-paid healthcare including medical, dental, and vision plans.
- Matching 401(k).
- Paid time off for full-time employees.
- Employee referral bonus program.
- Employee Assistance Program.
- A flexible schedule for a better work-life balance.
- In-depth product and service training.
- A free massage, skincare, or stretch service each month.
- 30% off all products.
Requirements
- High school diploma (or equivalent) and previous retail or sales experience (preferred).
- Critical thinking skills with excellent math and computer skills and the ability to multitask.
- Great people skills and the ability to establish positive relationships with guests.
- Supporters of total body care with a general knowledge of massage and skin care services.
Culture and Support
- Trained leadership invested in your success.
- Award programs (like Sales Associate of the Year).
- A caring community that celebrates individuality and shares knowledge.
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