Senior Analytics Consultant
6 days ago
The Business Intelligence Specialist will be responsible for developing and maintaining automated processes that streamline data analysis and reporting. This includes writing complex SQL queries that utilize multiple tables and generating output for reports, conducting statistical analyses and building predictive models using Python, and documenting the approach and presenting findings to stakeholders.
Responsibilities:
- Develop and maintain automated processes that streamline data analysis and reporting
- Write complex SQL queries that utilize multiple tables and generate output for reports
- Conduct statistical analyses and build predictive models using Python, document the approach and present findings to stakeholders
- Ensure data quality and accuracy through data validation and testing
- Perform adhoc analysis and identify opportunities to improve existing processes
Requirements:
- Bachelor's degree in computer science or related field
- 6 years of Data Analysis and reporting experience with a history of working in complex data analytics projects using data from various applications and warehouses
- Strong SQL skills (must) and experience with data integration and ETL processes
- Self-starter who enjoys problem-solving with little direct supervision; Ability to learn quickly with a high tolerance for ambiguity and complexity
- Demonstrated ability to understand the data and the applications/processes that generate this data by iteratively hypothesizing and either proving or disproving the same while building overall understanding of dataset and the process flow
- Strong communication, verbal and written skills with the ability to effectively communicate complex information to stakeholders
- Previous experience working with call, case and order data from sources such as Salesforce, Remedy, NICE, IVR, etc.
- Experience with data visualization tools (e.g., Tableau, Power BI, Excel, etc.)
- Experience using Python for data analysis and predictive analytics (nice to have)
Estimated Salary: $120,000 - $180,000 per year
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