Retail Store Manager

4 weeks ago


Cerritos, California, United States pacsun Full time
Job Summary:

The General Manager is responsible for leading a high-performing team to drive sales, improve customer experience, and maintain a clean and organized store environment. The ideal candidate will have a passion for product, brands, fashion, and trends, and will be able to communicate effectively with associates and customers.

Key Responsibilities:

  • Prioritize and delegate tasks to meet selling, visual, and operational needs
  • Build product confidence through education and accountability
  • Support and execute product, visual, and marketing directives
  • Maintain a clean and organized store environment
  • Anticipate and determine customer needs and solve for yes
  • Foster an environment that delivers an engaging, positive, and authentic selling experience
  • Accountable for achieving sales, metric, and operational goals
  • Understand key business reports and payroll tools to evaluate and communicate action steps
  • Create shortage action plans to minimize loss and achieve shrinkage goal
  • Drive and execute digital sales strategies
  • Communicate store and customer feedback to District or Market Manager
  • Consistently coach Management and Associate teams to ensure alignment and motivation
  • Accountable for performance managing underperforming members of the team
  • Recruit, hire, develop, retain, and promote top talent to support store needs
  • Demonstrate willingness, aptitude, and initiative to learn about product, brands, fashion, and trends


Leadership Expectations:

  • Operate with the highest level of conduct, integrity, and confidentiality
  • Develop and nurture strong cross-functional partnerships
  • Serve as a PacSun advocate in the industry and marketplace
  • Recruit, identify, develop, and retain talent that delivers performance excellence
  • As a manager, serve as a leader of company culture, norms, and conduct


Qualifications:

  • Possession of a four-year college degree or equivalent
  • Effective written, verbal, and presentation skills
  • Strong interpersonal and communications skills
  • Proven ability to drive sales results in a high sales volume environment
  • Excellent time management skills
  • Ability to interpret all policies and procedures to resolve customer and associate issues
  • Willingness to travel periodically to attend meetings and workshops
  • Proficient in math and possesses strong computer skills
  • Minimum five years retail experience required, with a proven ability to drive sales results
  • Minimum of two years of retail management experience required


Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job. The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds. The associate must frequently sit/stand for long periods of time and climb ladders as needed. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach, twist or squat. Ability to maneuver around sales floor, stockroom, and office areas. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Ability to work in open environment with fluctuating temperatures and standard lighting. Hotel, Airplane, and Car Travel may be required for SM and above roles only.

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