Customer Service Manager

7 days ago

High Springs, Florida, United States Winn-Dixie Retail Stores Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Winn-Dixie Retail Stores. As a key member of our store leadership team, you will be responsible for creating an outstanding customer experience while directing and supervising all functions, duties, and activities of the front end.

Key Responsibilities
  • Lead and empower teams to deliver a great shopping experience for our customers in alignment with the company's vision, goals, expectations, and policies.
  • Ensure that all current customer service, cash control, labor control, expense, and supply controls, asset protection, maintenance, physical safety, food safety, associate, and customer engagement policies are being followed.
  • Maximize sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling, and work planning.
  • Participate actively as a coordinated, motivated management team, training and coaching team on all KPIs, customer service, product knowledge, suggestive selling, safety, and sanitation.
  • Responsible and accountable for the hiring and training execution in the store, ensuring that recruiting, interviewing, and hiring the best-qualified applicants through pro-active and consistent recruitment techniques.
Requirements
  • 3-6 years of supervisory experience in a retail environment.
  • High school diploma or equivalent required; bachelor's degree in business or related field preferred.
  • Authorization to work in the United States or the ability to obtain the same.
  • Successful completion of pre-employment drug testing and background check.
  • Proficient with computer applications used in effectively operating the department.
  • Strong customer service skills, exceptional interpersonal, motivational, and communication skills.
  • Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.
Working Conditions

The employee is frequently required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or both feet. The employee is occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 30 ft.

The employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment, and be exposed to sharp objects.

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