Clinical Support Systems Manager
4 weeks ago
This role is responsible for managing, implementing, and evaluating daily operations, maintenance, and support of client's Clinical Support applications, including Lab, Radiology, and Radiation Oncology. The successful candidate will develop, communicate, and monitor policies, protocols, and procedures to ensure the stability and availability of applications, compliance with established system/data standards and controls, effective utilization of team resources, vendor relationships, and adherence to established service targets with customers and key stakeholders.
Key Responsibilities- Collaborate with technology and medical leaders, peers, and colleagues, as well as partner institutions, to ensure the provision of high-quality, patient-centered care in an environment that facilitates clinical research.
- Plan, manage, implement, and evaluate all aspects of Clinical Support Systems to ensure system availability on a 24/7/365 basis and meet current and anticipated organizational requirements.
- Develop, implement, and evaluate departmental operations to assure excellent customer service by identifying customers, understanding their needs and expectations, ensuring prompt incident and problem resolution, and measuring their satisfaction on a regular basis.
- Continually assess operational objectives, organizational structures, and work processes to assure optimum skill mix, scheduling, and staffing levels to meet daily operations and project needs.
- Work closely with users, leadership, and IT colleagues to develop short-term and long-term goals and forecasts and associated plans to improve operations and meet anticipated needs.
- Proficient with Radiation Oncology software, including Elekta, Sun Nuclear, and Varian applications.
- Knowledge of Radiology software, including Epic, DICOM routing, and PACS.
- Knowledge of technical architecture, including servers, databases, and networks.
- Ability to establish and maintain working relationships with vendors, consultants, and others.
- Ability to supervise, manage, and develop application and business analysts.
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