Strategic Customer Retention Professional

4 days ago


Santa Ana, California, United States LeadAdvisors Full time
Job Description

We are seeking a highly skilled Strategic Customer Retention Professional to join our team at LeadAdvisors. This is an excellent opportunity for someone looking to make a meaningful impact on customer satisfaction and business growth.

About the Role

The ideal candidate will have a deep understanding of customer behavior, strong analytical skills, and a passion for delivering exceptional customer service. They will be responsible for developing and implementing retention strategies to reduce customer churn and increase loyalty.

Key Responsibilities
  • Retention Strategy Development: Develop and implement effective retention strategies to minimize customer churn and enhance customer satisfaction.
  • Data Analysis: Analyze customer data and feedback to identify trends and areas for improvement.
  • Cross-Functional Collaboration: Collaborate with the customer service, sales, and marketing teams to create seamless customer experiences.
  • Customer Engagement: Proactively engage with at-risk customers to address concerns and provide solutions.
  • Performance Monitoring: Monitor retention metrics and performance reports, identifying areas of success and opportunities for growth.
  • Initiative Leadership: Lead retention initiatives, including loyalty programs, customer education, and targeted outreach campaigns.
  • Team Training: Train and mentor team members on best practices for customer retention and relationship management.
Qualifications
  • Bachelor's Degree: Bachelor's degree in business administration, marketing, finance, or a related field (preferred).
  • Experience: Proven experience in a retention or customer relationship management role, ideally within the financial services industry.
  • Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions. Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
What We Offer
  • Competitive Salary: $85,000 - $110,000 per year, depending on experience.
  • Benefits Package: A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Career Growth Opportunities: The opportunity to advance your career and take on new challenges in a dynamic and innovative work environment.

In addition to a competitive salary and benefits package, we offer a collaborative and innovative work environment that is passionate about delivering exceptional results for our clients. If you are a motivated and results-driven professional looking to make a meaningful impact, we encourage you to apply.



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