Master Luthier and Customer Experience Specialist

15 hours ago


Brandon, Florida, United States Guitar Center Full time

About Us

Guitar Center is a world-renowned music retailer that embodies the spirit of creativity and music. We strive to develop and nurture lifelong musicians by providing exceptional products, services, and experiences.

Job Summary

We are seeking a skilled Master Luthier and Customer Experience Specialist to join our team. As a key member of our staff, you will provide top-notch maintenance and repair services on customer-owned instruments, ensuring a positive experience for our valued customers.

Responsibilities

  • Interact with customers, delivering exceptional customer service and building strong relationships
  • Service customer-owned instruments with precision and craftsmanship, exceeding customer expectations
  • Maintain store-owned gear, as requested, ensuring optimal performance
  • Complete warranty repair work, meeting or exceeding quality standards
  • Perform additional duties as assigned, contributing to the success of our team

Requirements

  • Skilled understanding of repairing guitars, with a focus on precision and quality
  • Familiarity with Guitar Center products, with a passion for sharing knowledge with customers

Benefits

  • A competitive salary range of $50,000 - $70,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) plan with company match, supporting your long-term financial goals
  • Paid time off, holidays, and sick leave, allowing you to recharge and relax
  • An employee discount program, enabling you to enjoy discounts on Guitar Center products
  • Tuition reimbursement options, helping you pursue further education and career growth

About Guitar Center

Guitar Center is an Equal Opportunity Employer, committed to providing fair and equal employment opportunities to all employees and applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.



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