HCM Customer Service Representative
4 weeks ago
We are a rapidly growing company specializing in payroll, HR, and benefits administration outsourcing services.
Our company is locally owned and based in Schaumburg, Illinois.
The position is full-time and offers a comprehensive benefits package, including health insurance, 401(k) with a match, flexible paid time off, and a fun/casual work environment.
We provide a Grade A office environment with an on-site cafe and deli, relaxing common areas, and a full fitness center.
The position is conveniently located in Schaumburg, close to Woodfield Mall.
Job Responsibilities:
- Provide quality service to clients on our Human Capital Management solution.
- Input data from time sheets, production records, or individual time cards into our cloud-based application.
- Respond to and resolve client questions and payroll issues in a timely and professional manner.
- Prepare accurate and timely client payrolls.
- Maintain a high client retention rate through superior customer service.
- Ability to maintain quality and accuracy in a fast-paced, multi-tasking, detail-oriented, deadline-restricted environment.
- Research and resolve customer service and/or processing issues when required.
- Ensure upward communication to management regarding department, employee, or customer concerns.
- Responsible for training clients as needed.
Requirements:
- Requires a high school diploma.
- Minimum of 1-3 years of customer service experience in the field or in a related area.
- Knowledge of commonly used concepts, practices, and procedures within payroll, benefits, or HR is helpful.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Knowledge of commonly used software applications (Word, Excel, Adobe, etc.) and quick learner of new software.
- Team player a must.
- Payroll Service Bureau or other related experience preferred.
Our Pledge To You:
AmCheck provides an exciting work environment that is technology-driven and people-oriented.
Full-time positions within the company offer a competitive salary, 401(k) savings plan, and a comprehensive benefits package that includes medical, dental, vision, disability, and other offerings.
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