HCM Customer Service Representative

4 weeks ago


Schaumburg, Illinois, United States iSolved Full time

We are a rapidly growing company specializing in payroll, HR, and benefits administration outsourcing services.

Our company is locally owned and based in Schaumburg, Illinois.

The position is full-time and offers a comprehensive benefits package, including health insurance, 401(k) with a match, flexible paid time off, and a fun/casual work environment.

We provide a Grade A office environment with an on-site cafe and deli, relaxing common areas, and a full fitness center.

The position is conveniently located in Schaumburg, close to Woodfield Mall.

Job Responsibilities:

  • Provide quality service to clients on our Human Capital Management solution.
  • Input data from time sheets, production records, or individual time cards into our cloud-based application.
  • Respond to and resolve client questions and payroll issues in a timely and professional manner.
  • Prepare accurate and timely client payrolls.
  • Maintain a high client retention rate through superior customer service.
  • Ability to maintain quality and accuracy in a fast-paced, multi-tasking, detail-oriented, deadline-restricted environment.
  • Research and resolve customer service and/or processing issues when required.
  • Ensure upward communication to management regarding department, employee, or customer concerns.
  • Responsible for training clients as needed.

Requirements:

  • Requires a high school diploma.
  • Minimum of 1-3 years of customer service experience in the field or in a related area.
  • Knowledge of commonly used concepts, practices, and procedures within payroll, benefits, or HR is helpful.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Knowledge of commonly used software applications (Word, Excel, Adobe, etc.) and quick learner of new software.
  • Team player a must.
  • Payroll Service Bureau or other related experience preferred.

Our Pledge To You:

AmCheck provides an exciting work environment that is technology-driven and people-oriented.

Full-time positions within the company offer a competitive salary, 401(k) savings plan, and a comprehensive benefits package that includes medical, dental, vision, disability, and other offerings.



  • Schaumburg, Illinois, United States iSolved Full time

    Job DescriptionWe are a growing company in the payroll, HR, and benefits administration outsourcing industry, seeking a full-time HCM Customer Service Representative to join our team. Our company offers a competitive salary, 401(k) savings plan, and a comprehensive benefits package, including medical, dental, vision, disability, and other offerings.Key...


  • Schaumburg, Illinois, United States Brett Twitty - State Farm Agent Full time

    Customer Service RepresentativeAt Brett Twitty - State Farm Agent, we are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and coordinating with other agency team members to...


  • Schaumburg, Illinois, United States Brad Sutter - State Farm Agent Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.Key Responsibilities:Customer Support: Provide prompt and effective...


  • Schaumburg, Illinois, United States PRIMEDIA Network, Inc. Full time

    Job DescriptionThe PRIMEDIA Network, Inc. is seeking a highly motivated and detail-oriented individual to join our sales team as a Call Center Representative.As a Call Center Representative, you will be responsible for working on our call dialer to obtain potential lead information. This is a great opportunity to work in a fast-paced environment and develop...


  • Schaumburg, Illinois, United States Ingka External Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team. As a key member of our retail sales team, you will be responsible for resolving customer issues with urgency while balancing the needs of the customer and the store.Key ResponsibilitiesResolving customer complaints and issues in a timely and professional...


  • Schaumburg, Illinois, United States Anna Gaudyn - State Farm Agent Full time

    Job DescriptionAt Anna Gaudyn - State Farm Agent, we are seeking a skilled Customer Relations Representative to join our team. As a key member of our agency, you will be responsible for providing exceptional customer service, resolving inquiries, and coordinating with other team members to ensure seamless communication. ResponsibilitiesEstablish and maintain...


  • Schaumburg, Illinois, United States David Mordis - State Farm Agent Full time

    Job OpportunityAre you a customer-focused individual looking for a challenging role? We are seeking a motivated and outgoing Customer Service Representative to join our team at David Mordis - State Farm Agent.Key Responsibilities:Establish and maintain strong customer relationships through effective communication and follow-up.Collaborate with the agent to...


  • Schaumburg, Illinois, United States David Mordis - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Job SummaryThis role involves establishing and maintaining customer relationships, working with the agent to achieve marketing goals, and developing leads to identify customer needs and market appropriate products and...


  • Schaumburg, Illinois, United States U.S. Waterproofing Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Answer high-volume inbound...


  • Schaumburg, Illinois, United States HomeGoods Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and adhering to all operational and merchandise...


  • Schaumburg, Illinois, United States Universal Energy Solutions Full time

    Job Opportunity at Universal Energy SolutionsWe are seeking a highly skilled Customer Service and Sales Retention Representative to join our team in Schaumburg, IL.As a Customer Service and Sales Retention Representative, you will play a vital role in ensuring customer satisfaction and driving sales growth. You will be responsible for building strong...


  • Schaumburg, Illinois, United States Vortex Industries Full time

    Job Type: Full-timeDescription: Vortex Doors, a leading commercial and industrial door installation and repair company, is seeking a dedicated and customer-focused individual to provide exceptional service to our customers. As a Customer Service Representative, you will be the first point of contact for our customers, addressing inquiries, providing...


  • Schaumburg, Illinois, United States Misumi USA Full time

    Job DescriptionMISUMI USA is a global leader in the design, production, and distribution of automated manufacturing components. We are seeking a talented Customer Service Representative to join our fast-growing, highly profitable company.This is an onsite Monday through Friday office position in our Schaumburg Corporate office. The successful candidate will...


  • Schaumburg, Illinois, United States Golf Rose Animal Hospital Full time

    Job SummaryThe Lead Customer Service Representative is a key member of our team at Golf Rose Animal Hospital, responsible for providing exceptional client service and communication. This role is critical in creating a positive and welcoming experience for our clients and their pets.ResponsibilitiesMaintain and uphold the core values and mission statement of...


  • Schaumburg, Illinois, United States Innovation Group North America Full time

    Job DescriptionInnovation Group North America is seeking a skilled Customer Service Representative to join our team. As a key member of our Fleet Division, you will play a vital role in providing exceptional customer service to our clients.Key Responsibilities:Promptly assist individuals involved in vehicle accidents by serving as the primary point of...


  • Schaumburg, Illinois, United States Mr. Rooter Corporation Full time

    Job Summary:As a Customer Service Representative at Mr Rooter, you will be responsible for handling incoming calls and scheduling service calls to meet customer requirements.Key Responsibilities:Receive incoming calls in a professional and courteous mannerPrioritize and coordinate the scheduling of servicesCoordinate delays in schedule with customers and...


  • Schaumburg, Illinois, United States IKEA Full time

    Customer Care Specialist Role at IKEAAs a Customer Care Specialist at IKEA, you will be responsible for resolving customer issues with urgency while balancing the needs of the customer and the IKEA Store. You will use your product and solution expertise to enhance your customers' experiences.Key responsibilities include:Investigating problems and developing...


  • Schaumburg, Illinois, United States Mr. Rooter Corporation Full time

    Customer Service Representative at Mr. Rooter CorporationAs a Customer Service Representative, you will be responsible for handling incoming calls and scheduling service calls to meet customer requirements.Key Responsibilities:Receive incoming calls in a professional and courteous manner.Prioritize and coordinate the scheduling of services.Coordinate delays...


  • Schaumburg, Illinois, United States State Farm Insurance Full time

    Key Responsibilities:As a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with inquiries, complaints, and policy changes. You will provide accurate and timely information regarding insurance products and services, process policy applications, renewals, and cancellations, and handle billing and payment...


  • Schaumburg, Illinois, United States Tillys Full time

    Tillys - Woodfield Mall is seeking a Sales Associate to deliver exceptional customer experiences. Key responsibilities include:Key Responsibilities:Provide outstanding customer service and supportCollaborate with team members to achieve sales goalsStay up-to-date on product knowledge and promotionsWhat We Offer:A dynamic and supportive work...