Front Desk Hospitality Specialist
4 weeks ago
The Front Desk Agent plays a pivotal role in ensuring a seamless guest experience. They are responsible for warmly welcoming and registering guests, presenting statements, and collecting payment for departing guests. Effective communication with housekeeping, maintenance, and guest services teams is crucial in fulfilling guest requests. Front Desk Agents must select and block rooms for arriving guests, book same-day reservations, preregister guests as required, and sometimes escort guests to their rooms. They work closely with guest services agents to coordinate the efficient handling of guest luggage at both check-in and check-out.
Key Qualifications:
- Minimum of 12 years of experience in a luxury hospitality environment
- High school diploma or equivalent
- Previous experience with OPERA is required
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Ability to use various computer software
Additional Information:
Applicants must be legally eligible to work in the United States. This position does not sponsor a work Visa.
Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
Remote Work:
No
Employment Type:
Full-time
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