Club Operations Supervisor

4 days ago


Rancho Mirage, California, United States Agua Caliente Casinos Full time
Job Description

We are seeking an experienced Club Operations Supervisor to join our team at Agua Caliente Casinos. As a key member of our staff, you will be responsible for overseeing the daily operations of our ACE Club, ensuring that our guests receive exceptional service and have a memorable experience.

About the Role:

  • Supervise and manage a team of ACE Representatives to provide excellent customer service and ensure efficient operations.
  • Develop and implement effective strategies to increase guest loyalty and retention.
  • Maintain accurate records and reports, including database information and marketing metrics.
  • Collaborate with other departments to promote cross-functional awareness and coordination.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Requirements:

  • High school diploma or equivalent required; 1 year of customer service experience preferred.
  • Proven supervisory skills and ability to work effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills, with ability to work with diverse teams and stakeholders.
  • Ability to lift up to 25 pounds and stand for long periods, with frequent walking and stair climbing.

Salary Range: $60,000 - $80,000 per annum, depending on experience.

Location: Rancho Mirage, CA.



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