Field Service Engineer

1 week ago

Burlington, Vermont, United States 1975 EMD Millipore Corporation Full time

Job Summary: We are seeking a highly skilled Field Service Engineer to join our team in Chicago. As a Field Service Engineer, you will play a critical role in delivering exceptional technical support and expertise to our customers. You will have the opportunity to work with state-of-the-art equipment and technologies, providing on-site solutions and ensuring the optimal performance of our products.

Responsibilities:

  • Provide professional service on a timely basis, respecting all customer on-site rules and regulations.
  • Accurate and detailed completion of Work Orders and related documentation.
  • Close Work Orders daily.
  • Provide customers with appropriate documentation of work completed.
  • Maintain an accurate daily schedule for internal visibility.
  • Notify Manager when schedule is impacting customer satisfaction.
  • Maintain physical consignment inventory in accordance with SOP.
  • Maintain tools and test equipment in proper working order and calibration.
  • Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.
  • Maintain timely, courteous, effective, and professional communications between all customers, internal and external.
  • Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team.
  • Submission of expense reports every two weeks.

Requirements:

  • High School diploma or GED with 3+ years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience.
  • Electronics background/experience.
  • Ability to read and understand technical documents.
  • Proficient with tools and test equipment.
  • Strong technical acumen, with the ability to troubleshoot and resolve complex equipment issues.
  • Excellent communication and interpersonal skills, with a customer-focused approach.
  • Proactive, collaborative, and adaptable, with a passion for delivering outstanding service and exceeding customer expectations.
  • Excellent documentation skills.
  • Ability to handle difficult customers and situations.
  • Basic IT skills.

About Us: 1975 EMD Millipore Corporation is an Equal Employment Opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. We welcome applications from diverse candidates and are an affirmative action employer.

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