Customer Care Specialist

5 days ago


Spring Valley, Nevada, United States World Class Automotive Organization Full time
Job Overview

The Customer Care Specialist is a crucial role within our team, responsible for delivering exceptional customer experiences. Our ideal candidate will be a highly skilled and motivated individual with a passion for providing top-notch service.

Key Responsibilities
  • Deliver sold vehicles to customers, ensuring complete satisfaction through detailed explanations of our dealership philosophy and customer viewpoint questionnaire.
  • Verify that all customer license plates are installed and delivered as promised.
  • Ensure that all customers are introduced to the service department and have their first service appointment scheduled.
  • Address customer concerns promptly, within 24 hours whenever possible.
  • Maintain a clean and organized workspace, ensuring all supplies are properly stocked.
Compensation Package
  • An attractive hourly wage, competitive in the industry.
  • Opportunities for customer satisfaction bonuses.
Benefits
  • We offer a comprehensive benefits package, including 401K, health insurance, dental insurance, disability and life insurance.
  • A flexible work schedule, allowing you to balance your personal and professional life.
Career Advancement Opportunities
  • Access to our World Class University, where you can enhance your skills and knowledge.
  • New hire orientation and on-the-job training to ensure a smooth transition.
  • Manufacturer's certification processes and soft skills training to support your growth.
  • Established career paths to help you achieve long-term success.
About Us

At Randall Reed's World Class Automotive Group, we're committed to building strong relationships with our associates and customers alike. Our goal is to provide an exceptional customer experience, and we believe our associates should have the same superior experience.

Based on national averages and industry standards, we estimate the salary for this position to be approximately $45,000 - $55,000 per year, depending on experience and qualifications.



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