Member Success Manager

3 weeks ago

San Francisco, California, United States Volta Foundation Full time
About Volta Foundation

Volta Foundation is a pioneering nonprofit organization driving innovation in the global battery and energy storage ecosystem. With a vibrant network of professionals, we facilitate thought leadership, collaboration, and growth in the industry. Our mission extends beyond connections, empowering professionals across sectors to catalyze growth and innovation. We offer open-access events, publications, industry reports, and collaboration platforms, creating an unparalleled stage for stakeholders to unite and shape the industry's future.

The Role

As our Member Success Manager, you will play a critical role in ensuring member satisfaction and success. You will manage relationships, understand member needs, and help maximize the value of their membership. You will collaborate with cross-functional teams to drive engagement, retention, and satisfaction, ensuring members participate in our programs and leverage our resources.

Key Responsibilities
  • Member Engagement and Relationship Management:
    • Serve as the primary point of contact for member companies, ensuring a seamless onboarding experience and continued engagement.
    • Build and nurture strong relationships with member stakeholders, understanding their goals and addressing their specific pain points.
    • Drive member engagement by promoting participation in Volta's events, publications, and programs.
  • Member Retention and Satisfaction:
    • Proactively identify and address member needs, providing tailored solutions that enhance member satisfaction and retention.
    • Monitor member health metrics and engagement data to identify risks of churn.
  • Collaboration and Cross-Functional Support:
    • Collaborate with internal teams to upsell and renew memberships and program sponsorships.
    • Work closely with the Research and Programming team to ensure members are kept up-to-date on industry trends and events.
Qualifications
  • 3+ years of experience in business development, customer success, account management, or a partnerships role, ideally in the technology or energy sectors.
  • Strong relationship-building skills with a proven ability to manage and nurture long-term client or member relationships.
  • Excellent communication skills, both written and verbal, with the ability to influence and collaborate with internal and external stakeholders.
Location and Compensation

We offer competitive salary and on-target earnings packages commensurate with the candidate's job-related knowledge, skills, experience, and location. Medical insurance, unlimited PTO, and a strong professional network are also key benefits of this role.

Volta Foundation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.

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