Customer Experience Coordinator

3 days ago


Juneau, Alaska, United States Wells Fargo Bank Full time
About Wells Fargo

At Wells Fargo, we believe in building strong relationships with our customers. We strive to provide exceptional service and support to help them achieve their financial goals.

Job Summary

We are seeking a highly skilled Customer Experience Coordinator - Branch Operations to join our team. As a key member of our National Branch Network, you will play a vital role in supporting customer experience and operational activities while minimizing risks under established policies.

Responsibilities:
  • Support Customer Experience: Accurately process and approve teller transactions, share digital solutions, and make appropriate introductions to bankers.
  • Operational Activities: Complete tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
  • Risk Management: Perform routine to moderately complex transactional, operational, and customer support tasks while minimizing risks under established policies.
Requirements:
  • Customer Service Experience: 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of work experience, training, military experience, education.
  • Cash Handling Experience: Ability to handle cash accurately and efficiently.
  • Strong Communication Skills: Ability to interact with customers and employees in a professional and respectful manner.
  • Problem-Solving Skills: Ability to identify potential issues and escalate them to management when necessary.
Compensation and Benefits

The estimated salary for this position is $20.00 - $27.69 per hour, based on location and experience. Additionally, Wells Fargo offers a comprehensive benefits package, including health insurance, 401(k) plan, paid time off, and more.

About This Role

This is an excellent opportunity to join a dynamic team and contribute to the success of our customers. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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