Customer Success Leader
7 days ago
As a Senior Customer Success Manager at Carrier, you will be responsible for driving customer satisfaction and growth within our HVAC commercial business segment. This is a critical role that requires a self-directed leader to achieve and exceed product and business growth targets while improving quality, delivery, demand planning, and customer satisfaction.
In this position, you will work closely with cross-functional business teams to drive customer success and identify new business opportunities. You will also be responsible for maintaining customer dashboards, action registers, and tracking customer initiatives to ensure high levels of customer satisfaction.
The ideal candidate will have 6+ years of experience in development and execution of product strategies for customers, 3+ years of experience leading people in cross-functional organizations, and 3+ years of experience managing accounts and relationships with diverse sets of customers in US & Europe.
This role includes 25% international travel and reports to the Commercial Business Manager. The location for this role can be Fort Wayne, IN or Syracuse, NY or remotely in Eastern United States.
Key Responsibilities:
- Drive customer satisfaction to a highly satisfying level by holding regular customer status reviews via Teams and factory visits.
- Conduct periodic reviews to assess customer health, gather feedback, and communicate within functional organization.
- Act as a Voice of Customer within the organization.
- Ensure Net Promotor Score (NPS) survey is implemented and captures customer feedback with corrective actions.
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Customer Success Support Professional
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Global Customer Excellence Manager
5 days ago
Fort Wayne, Indiana, United States Carrier Full timeAbout the OpportunityWe are seeking a talented Senior Customer Success Manager to join our team at Carrier. In this role, you will be responsible for driving customer satisfaction and growth within our HVAC commercial business segment. This is a critical role that requires a self-directed leader to achieve and exceed product and business growth targets while...
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Customer Service Representative
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Educational Leader
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Customer Service Ambassador
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Management Team Leader
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Customer Experience Ambassador
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Exceptional Customer Experience Coordinator
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Customer Experience Ambassador
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Customer Service Team Lead
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Customer Support Excellence Specialist
6 days ago
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Sales Associate Leader
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Customer Service Representative
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Bilingual Patient Coordinator
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Chief of Anesthesia Leader
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