Seasonal Service Associate
3 weeks ago
Job Summary: We are seeking a Seasonal Service Associate to join our team at Michaels Stores. As a Seasonal Service Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor team.
Key Responsibilities:
- Provide fast and friendly checkout experiences for customers
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards
- Educate customers on our Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
Requirements:
- Retail and/or customer service experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
About Michaels Stores: Michaels is a leading creative destination in North America, operating over 1,290 stores in 49 states and Canada. We are committed to inspiring our customers, cultivating confident leaders, and serving our communities by fostering an inclusive environment for everyone to learn, shop, and create.
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