Administrative Associate

3 weeks ago


Charlestown, Massachusetts, United States State of Massachusetts Full time

**Company Overview**

The Massachusetts Teachers' Retirement System is a state-run pension system that serves the educational community. As an Administrative Associate - Member Services Specialist, you will play a crucial role in supporting our members and ensuring they receive the best possible service.

Estimated Salary: $45,900 per annum

**Job Description:**

We are seeking a highly organized and detail-oriented individual to join our team as an Administrative Associate - Member Services Specialist. In this role, you will be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving any issues they may have.

Key Responsibilities:*

  • Respond to member inquiries via phone, email, or in-person
  • Resolve member complaints and issues in a timely and professional manner
  • Provide accurate and timely information to members regarding their benefits and services
  • Collaborate with other teams to ensure seamless communication and service delivery
  • Maintain accurate records and reports related to member interactions

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office applications, particularly Excel and Word

Benefits:

We offer a comprehensive benefits package, including health insurance, retirement plan, paid time off, and opportunities for professional growth and development.

Location: 500 Rutherford Ave., Charlestown, MA 02129



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