Supply Chain Professional

6 days ago


Chicago, Illinois, United States 1871 Member Company Full time
About the Role

As a Customer Success and Sales Manager at our 1871 Member Company, you will be responsible for driving client relationships, platform adoption, and customer satisfaction. This key position involves managing client interactions, supporting trade shows, and providing feedback to enhance the product's usability and value.

Key Responsibilities
  • Develop and maintain long-term relationships with clients in the 3PL and warehousing industries.
  • Conduct on-site visits to provide personalized support and drive software utilization.
  • Serve as the primary point of contact for customers, ensuring seamless communication and issue resolution.
  • Analyze user feedback to improve the customer experience and internal processes.
  • Collaborate with internal teams to integrate customer needs into product updates and new features.
  • Support marketing and sales efforts, including attending trade shows and contributing to presentations.
Requirements
  • Minimum 2 years of experience in 3PL logistics, supply chain management, or warehousing.
  • Proven track record in a client-facing role with a focus on customer satisfaction and relationship building.
  • Strong communication skills to explain technical concepts to non-technical audiences.
Benefits
  • Stock options in a high growth startup.
  • Comprehensive health insurance and 401(k) plan.
  • Flexible working environment with remote options.

The estimated annual salary for this position is $80,000-$110,000, depending on location and experience. We offer a competitive benefits package, including comprehensive health insurance and a 401(k) plan.



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