Lead Housekeeper

2 weeks ago


Nashville, Tennessee, United States Compass Group USA Full time
Job Summary

**Job Title:** Lead Housekeeper - Full Time

**Job Summary:** We are seeking a highly skilled and experienced Lead Housekeeper to join our team at Compass Group USA. As a Lead Housekeeper, you will be responsible for supervising, training, and inspecting the performance of assigned housekeeping staff to ensure all procedures are completed to the highest standards.

Key Responsibilities:
  • Provide quality service to customers by providing one-on-one attention to detail.
  • Ensure assigned staff have reported to work and clocked in properly; documents late or absent employees.
  • Resolve internal/external guest complaints to ensure guest satisfaction.
  • Document call offs, and replaces for any shift.
  • Coordinate assigned staff breaks.
  • Prepare and distribute assignment sheets to staff and reviews priorities.
  • Communicate additions or changes to the assignment sheets as they arise throughout the shift.
  • Assign designated keys, radios, and beepers to assigned staff.
  • Maintain accurate record of such assignments and ensure security of keys.
  • Checks all equipment used by staff for proper supplies, neatness, cleanliness, and mechanical problems.
  • Instructs designated personnel to correct deficiencies.
  • Inspects areas to confirm cleaning standards have been met.
  • Assists staff to ensure highest standards of cleanliness and service.
  • Conducts staff training as assigned.
  • Contributes to the team; exhibits professionalism with customers, fellow employees, and others.
Requirements:
  • Prior shift lead or supervisory experience in a similar role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail and organizational skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career advancement.
  • A dynamic and supportive work environment.


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