Service Operations Coordinator

16 hours ago


Monterey Park, California, United States Work With Your Handz Full time

Work With Your Handz Dispatcher Job Description

At Work With Your Handz, we're seeking a skilled Dispatcher to join our team. As our Dispatcher, you'll be the heart of our operations, connecting our skilled technicians with customers who need our help.

Key Responsibilities:

  • Oversee and manage all aspects of dispatch operations, including scheduling, routing, and coordinating resources.
  • Monitor and prioritize incoming service requests, dispatching field personnel promptly to meet customer needs.
  • Utilize dispatch software and systems to track and manage service calls, ensuring accurate record-keeping and documentation.
  • Coordinate with field personnel to optimize routes and schedules, maximizing efficiency and productivity.
  • Communicate effectively with customers, providing updates on service status and addressing any concerns or issues.
  • Provide leadership and guidance to dispatch team members, ensuring adherence to company policies and procedures.
  • Monitor performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction.
  • Collaborate with other departments, such as customer service and operations, to ensure seamless coordination and communication.

Requirements:

  • Experience in Home Services Required.
  • Minimum 3-5 years of Customer Service and Dispatcher experience.
  • Proficient with Microsoft Office.
  • Excellent communication skills, both verbal and written.
  • Proficiency in customer service software and systems, with experience using CRM platforms preferred.
  • Strong problem-solving skills and the ability to handle challenging situations.
  • Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
  • Commitment to providing exceptional customer service and building positive relationships with clients.

About Work With Your Handz

We are a company built on 75 years of trust for plumbing, electrical, heating, and A/C services. We are deeply rooted in our communities and proudly employ residents. We offer a supportive and fun work environment, competitive compensation, and opportunities for growth and development.

Equal Opportunity Employer

We are an equal-opportunity employer and welcome applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.



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