Service Operations Coordinator
16 hours ago
Work With Your Handz Dispatcher Job Description
At Work With Your Handz, we're seeking a skilled Dispatcher to join our team. As our Dispatcher, you'll be the heart of our operations, connecting our skilled technicians with customers who need our help.
Key Responsibilities:
- Oversee and manage all aspects of dispatch operations, including scheduling, routing, and coordinating resources.
- Monitor and prioritize incoming service requests, dispatching field personnel promptly to meet customer needs.
- Utilize dispatch software and systems to track and manage service calls, ensuring accurate record-keeping and documentation.
- Coordinate with field personnel to optimize routes and schedules, maximizing efficiency and productivity.
- Communicate effectively with customers, providing updates on service status and addressing any concerns or issues.
- Provide leadership and guidance to dispatch team members, ensuring adherence to company policies and procedures.
- Monitor performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction.
- Collaborate with other departments, such as customer service and operations, to ensure seamless coordination and communication.
Requirements:
- Experience in Home Services Required.
- Minimum 3-5 years of Customer Service and Dispatcher experience.
- Proficient with Microsoft Office.
- Excellent communication skills, both verbal and written.
- Proficiency in customer service software and systems, with experience using CRM platforms preferred.
- Strong problem-solving skills and the ability to handle challenging situations.
- Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
- Commitment to providing exceptional customer service and building positive relationships with clients.
About Work With Your Handz
We are a company built on 75 years of trust for plumbing, electrical, heating, and A/C services. We are deeply rooted in our communities and proudly employ residents. We offer a supportive and fun work environment, competitive compensation, and opportunities for growth and development.
Equal Opportunity Employer
We are an equal-opportunity employer and welcome applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.
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